Concierge - Bilingual Advisor (French)

THE TEAM

The mission of the Concierge Division is to connect with and delight our clients.

THE OPPORTUNITY

Concierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.

We’re proud to offer industry leading wages starting at $21/hr. with unlimited growth potential at Aritzia.

You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success.

THE ROLE

As a Bilingual Concierge Advisor, you will:

- Sell clothes and earn client confidence through unparalleled styling expertise
- Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
- Meet and exceed established performance targets

THE QUALIFICATIONS

The Bilingual Concierge Advisor has:

- The passion for providing world-class client service and building long lasting client relationships
- An aspirational sense of individual style
- The desire to thrive on a high-performance team
- The ability to communicate effectively in English (written and verbal) and French (written and verbal)
- Native French-Canadian or French speaker preferred
- Certifications in French language proficiency such as DALF/CEFRL C1 & C2 preferred
- The aptitude for learning and navigating diverse technology systems

Retail, contact centre, customer service or hospitality experience is considered an asset.

THE LOGISTICS

As a Bilingual Concierge Advisor, you have:

- The ability to start at the end March 2025
- The ability to work 30 hours per week for mandatory training in your first two weeks
- Training is typically scheduled Monday to Friday from 8:00AM - 2:00PM, 2:30PM - 8:30PM _or_ 11 AM - 5 PM
- The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends)
- No extended time off from April/May through July/August during our peak sales events

Actual hours scheduled each week will depend on your availability and business volumes.

THE COMPENSATION

The starting wage for this position is $21/hr.

Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

- Product Discount - Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- A-OK Commissary & Café - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
- The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, it works out well.
- Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
- Aspirational Workplace — Our distribution centres are specially designed to be places of creativity, productivity and inspiration. They’re also dog friendly. Woof.
- Amenities - Additional amenities include shower facilities with elevated complementary conveniences, bike rooms, and more.

ARITZIA
- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team._