Concierge Sales Consultant

5 days ago

Vaughan, Canada Lithia Master LP Company, LP Full time

Concierge Sales Consultant

Pfaff Home Office, Vaughan, ON L4K 42M6

Are you ready to elevate your career in the automotive industry? Pfaff Automotive Partners is on the hunt for a motivated and enthusiastic Concierge Sales Consultant to join our team. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us

As a Concierge Sales Consultant, you'll have the opportunity to assist customers in finding the vehicles and products that best fit their needs, with access to all Pfaff Brands and Inventory, providing a peer-to-peer, customer-driven sales style that builds relationships while engaging and motivating customers in an authentic and transparent experience.

**Duties and Responsibilities**
- Relationship Management:_
- Attends relevant, potential sales generating/networking events
- Initiates and nurtures relationships with prospective clients
- Focused on cross-brand selling across all Pfaff brands, acting as product advisor to customers
- Ability to build and maintain trusting relationships
- Concierge Sales:_
- Creates a customer focused environment and continuously strives to improve customer satisfaction ratings
- Ensures customer complaints are handled promptly and effectively
- Conducts instore and offsite vehicle demonstrations, sales and deliveries
- Responsible for direct to client vehicle sales and F&I sales
- Build and maintain sales growth to achieve and exceed monthly objectives
- Administration:_
- Understands, keeps abreast of, and complies with federal and provincial regulations that affect vehicle sales
- Attends and keeps abreast of Manufacturer and Pfaff training resources on a continuous basis
- Maintains customer and company confidence by keeping information confidential and secure

**Skills and Qualifications**:

- Multilingual is preferred
- Demonstrates a strong track record of customer relationship management and customer service in a sales role
- Develops and maintains team relationships across brands and dealerships
- A minimum of 3 years in an automotive retail role with an established clientele
- Valid Ontario Drivers License and a Clean Drivers Abstract
- Valid OMVIC Certification

**Why Work **For** Pfaff?**
- **
Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
- ** Health Benefits** - full-time employees have access to health, dental, long-term disability and life insurance.
- ** Vacation and Paid Time Off** - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity
- ** Growth Potential **- we want to support your success We provide access to opportunities for growth in both Canada and the U.S.
- ** Stock Purchase Program** - Pfaff employees can purchase the Lithia & Drive stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

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