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Assistant Manager, Ibx Customer Operations

3 weeks ago

Montréal, Canada Equinix Full time

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**:Supervises the team, trains and cross trains, prioritizes tasks, assists with budgeting and provides status reports.

**Responsibilities**

Team Management
- Supervises team's emergency duties, coordinating installations and delivery schedules to the timescales required to ensure optimal performance of the IBXs

Technical Support
- Supports the technical operations team and client base on technical issues when required

System Support
- Ensures team members are working within the system per the operational requirements, escalating issues to the manager

Facilities Management
- Coordinates with local suppliers and keeps servicing records to ensure that datacenter infrastructure is accurately maintained

Budgeting
- Assists in drafting proposals for datacenter infrastructure improvements which require capital expenditure approval

Reporting
- Provides routine status reports on datacenter performance

Standards
- Accountable and responsible for adherence to and evolution of global standards

**Qualifications**
- 3+ years experience
- Bachelors

Learn more about Equinix:
Who We Are

Magic of Equinix

Stay connected: LinkedIn, YouTube, Facebook, Twitter

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

**_French Version_**

Equinix est une entreprise mondiale d’infrastructure numérique, exploitant plus de 200 centres de données à travers le monde et fournissant des interconnexions à tous les réseau infonuagique (cloud -en anglais) et réseaux clés. Les entreprises ont besoin d’un endroit unique pour simplifier et rassembler une infrastructure fragmentée et complexe couvrant des environnements de réseau infonuagique privé et public. Notre plate-forme mondiale permet aux clients de placer l’infrastructure là où ils en ont besoin et de les connecter à tout ce dont ils ont besoin pour réussir.

Nous sommes une entreprise globale à croissance rapide avec plus de 70 trimestres consécutifs de croissance. Grâce à notre porte-folio innovant de produits et services de haute performance, nous avons créé l’écosystème mondial le plus important et le plus actif de plus de 10 000 entreprises, dont plus de 2 000 réseaux et plus de 3 000 fournisseurs de services infonuagique et informatiques dans 27 pays répartis sur les cinq continents.

Une carrière chez Equinix signifie que vous collaborerez à un travail qui a un impact sur le monde et que vous serez entouré d’opportunités infinies d’acquérir de nouvelles compétences et évoluer dans une variété de domaines. Nous accueillons favorablement la diversité de pensée et de contribution et nous nous engageons à fournir un environnement de travail équitable. Ceci est au cœur de nos valeurs fondamentales en tant qu’entreprise et un essentiel à notre succès.

**Description du poste**: Superviser l'équipe, assurer les formations et formations croisées, établir la priorité des tâches, contribuer à l'établissement du budget et fournir des rapports d'étape.

**Responsabilité**

Gestion de l'équipe
- Superviser les tâches urgentes de l'équipe, coordonner les installations et les calendriers de livraison dans les délais requis pour assurer une performance optimale des IBX

Soutien technique
- Apporter un soutien à l'équipe des opérations et à la clientèle sur des questions techniques, le cas échéant

Soutien du réseau
- Assurer que les membres de l'équipe travaillent conformément aux exigences opérationnelles, et transmettre les problèmes au responsable

Gestion des installations
- C