General Manager

POSITION DESCRIPTION

Division Paul Davis Ottawa

Job Title: General Manager

Reports to (Title): CEO

Position Summary

Do you possess strong leadership skills, capable of driving a team towards a common goal while making a positive impact on your community? Do you thrive in high-pressure environments and enjoy taking calculated risks to achieve success? If you answered yes, then we have the perfect job for you We are seeking a General Manager to join our team at Paul Davis Restoration.

As the General Manager, you will be responsible for overseeing all aspects of the business, from driving operational excellence to delivering exceptional customer experiences and maximizing profitability. You'll be expected to recruit and coach team members, develop a business plan to achieve profitability goals, and monitor financials/operations of the office. If you want to make a difference in people’s lives by creating opportunities to deliver best in class results, we encourage you to apply

Compensation: We’re willing to listen and negotiate.

**Our Vision**:
**To Provide Extraordinary Care While Serving People in Their Time of Need.**

**Our Mission**:
**To provide opportunities for great people to deliver Best in Class results.**

**Our Values**:
**Deliver What You Promise**
**Respect The Individual**
**Have Pride in What You Do**
**Practice Continuous Improvement**

**Why The Team Needs You**:
The General Manager role is the critical role to live out our Mission of providing opportunities to our great people

Serving others in their time of need is not easy. You will need to build foundational relationships based on trust, actively listening, and finding ways to contribute to the business. Our team puts emphasis into living our vision, mission, and values to be more than just a service provider - Paul Davis will grow to become over a $2 Billion business in the next 5 years.

Paul Davis Ottawa offers excellent benefits to all full-time Team Employees.
- Medical, dental and vision plans available
- Paid sick leave
- Paid vacation time
- Paid holidays
- Paid paternity/maternity leave
- Life insurance and more

**Essential Duties/Responsibilities**
- Drive Results
- Drive Employer of Choice Culture
- Be a Servant Leader

**Activities to support the above**:

- Lead in the recruitment, hiring, and onboarding process of A-Players.
- Coach Team Members and drive team building events through our Leadership Development Program.
- Schedule and conduct department and company meetings and weekly Goal Setting and Reviews (GS&R) events with team.
- Coordinate and discuss financial/operational matters with finance personnel and team leads.
- Communicate and collaborate with corporate personnel.
- Develop a business plan to achieve profitability goals.
- Expense budget maintenance
- Monitor bank lines of credit, cash flow, and A/R for overall bank relationship status.
- Review job reports, WIP (work in progress), and customer relations with team for backlog/contracts signed but jobs not started/flow of WIP/quality control/customer complaints.
- Discuss and review marketing plans and objectives with Business Development lead.
- Attending company marketing and business development events to build relationships.
- Participating in monthly GM meetings and PD Corporate events.
- Understand the Franchise Agreement and Operations Manuals.
- Partner with lead sources and drive to agreed upon KPI’s.
- Quickly resolve escalated customer service concerns.
- Professionally represent the Paul Davis Brand, always.
- Represent the company’s Vision, Mission, Values and 10 Serving Basics

**Required Education and Experience**
- Bachelor’s Degree or multiple years’ experience in Construction Management, Business Management, or related field
- Five plus years’ experience in a management role
- Experience with reading and interpreting financial statements.

**Preferred Education and Experience**
- Experience in restoration or construction field.
- Experience in a Project Management and/or Estimator role.
- Sales experience
- General Contractor’s License
- Leadership Development Trainings
- IICRC certifications

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 390 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing dis