Service Manager

**Who are we?**

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

**What are we looking for?**

At **Eastway Toyota** we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

We are seeking individuals interested in the role of **SERVICE MANAGER**. The Service Manager, under the direction of the General Manager, will primarily be responsible for leading the Service Department, ensuring customer satisfaction and productivity and efficiency of all service employees. Experience in warranty administration, troubleshooting, leadership and customer service is required.

**Job Qualifications**:

- Degree or diploma in Business or related field
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication, negotiation, and interpersonal skills
- Valid driver's license with a clean driving record

**Job Requirements**:

- Forecasts goals and objectives for the departments and strives to meet them.
- Hires, trains, motivates, and monitors the performance of the service team.
- Works within the annual operating budget for the service department.
- Maintains reporting systems required by general management and the manufacturer.
- Implement strategies to enhance customer service and retention.
- Oversee the daily operations of the service department.
- Ensure compliance with company policies, safety regulations and industry standards.
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Fosters professional employee development and coordinates with department managers to determine the need for advanced training.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

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**Additional Responsibilities**:

- Reviews warranty policy and adjustments with Warranty Administrator, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Reconcile warranty schedule weekly and receivables are current within 30 days.
- Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager.
- Works with Parts and Fixed Operations managers to find ways to improve the overall profitability of the dealership.
- Other duties, as assigned

**Why choose Rafih?**
- Competitive compensation and bonus plans
- Competitive Employee Benefits program
- Comprehensive training to set you up for success in your role
- A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
- Advancement opportunities
- A company culture focused on inclusivity, diversity, employee wellness, and community engagement
- Employee engagement and recognition events
- Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment. _

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Service Manager: 2 years (required)

Work Location: In person