Professional Services Manager

**Title**: Professional Services Manager
**Location**: Waterloo, ON
**Company**: Reputable Managed Service Provider on behalf of a Leading Managed IT Services Provider

**Introduction**:
Hollingsgate Recruitment is in search of a Professional Services Manager for a well-established client in Waterloo’s Managed IT Services sector. This role offers the chance to lead a vital business unit, ensure exceptional service delivery, and cultivate strong client relationships.

**Key Responsibilities**:

- Drive the Professional Services team to surpass billable hour goals, optimize resource use, and boost revenue while ensuring accountability.
- Rapidly pinpoint and eliminate hindrances to productivity, facilitating swift and effective completion of IT projects.
- Govern the project lifecycle, aligning with both client expectations and contractual obligations.
- Maintain open, accountable communication through routine team and client meetings.
- Serve as the central liaison among VCIOs, the Design Desk, and various stakeholders to meet both project and corporate aims.
- Influence departmental and organizational expansion through active participation in leadership and strategic discussions.
- Manage financial aspects of the division, crafting strategies for growth and efficiency while overseeing fiscal accountability.

**Additional Skills/Qualities**:

- Exceptional leadership capability, fostering team development and seamlessly removing obstacles.
- Dynamic, problem-solving leadership style, aimed at clear and effective resolution and progress.
- Expert in project management, leading complex IT initiatives with precise direction and support.
- Strong communicator, proficient in client engagement and technical explanations.
- Strategic insight into the professional services role, driving team performance and meeting business goals.

**Requirements**:

- Extensive management background in Managed IT Services, with a track record of leading technical teams.
- Deep understanding of billable services management and financial principles impacting business results.
- Solid technical foundation in the Managed IT realm, with the ability to engage effectively with clients and team members.
- Strong leadership presence, fostered in fast-paced IT environments, with a knack for inspiring team excellence.
- Educational background in IT, Business, or related fields; additional certifications considered a plus.
- Skilled in project management methodologies and tools, proven through successful IT project completions.
- Adaptable to technological advancements and industry shifts.
- Strategic thinker, aligning team objectives with company goals, backed by robust problem-solving and decision-making skills.
- Proven ability in nurturing client relationships and achieving high satisfaction levels.

**Benefits**:

- Market-competitive salary reflective of your skills and successes.
- Clear avenues for career growth within the company.
- Inclusive, innovative work culture with a focus on continuous professional development.
- Comprehensive benefits package including extensive health coverage, active after 90 days.
- Generous vacation allocation and company-endorsed work-life balance.
- Engaging team-building and company-wide events.
- Dedicated training programs tailored to career and skill advancement.

**Closing Statement**:
**Diversity Statement**:
**Job Types**: Full-time, Permanent

**Salary**: $100,000.00-$140,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- IT project management: 5 years (required)

Work Location: In person