Individual Production Support Administrator

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
**Position Title**: Individual Production Support Administrator
**Reports To**: Manager, Individual Production Support
**Department**: Individual
**Term**: Permanent Full-Time
**Work Arrangements**: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
**The Opportunity**: Individual Production Support Administrator role supports the operational areas by ensuring timely and efficient handling of Individual Division system errors and messages from reports, which are the result of activity within the Individual operations teams. This role performs frequent, regular audits within the Individual Division to ensure accurate and timely processing is maintained and works closely with IT, supporting changes and enhancements to system functionality and problem resolution.
This role is an amazing entry-level opportunity for anyone wishing to explore business processes and analysis. Don’t miss your chance to join one of Waterloo’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024
**What you will be doing**:

- Review and investigate system and error related messages and reports quickly, to limit the impact on productivity and service standards across the Division
- Assess the magnitude and implications of identified issues to determine and or recommend the best approach to resolution
- Act as a resource to Operations Staff across the Division, providing them with required process and system constraint expertise in order to provide and maintain superior service
- Communicate directly with internal clients as required to provide further depth in the handling of problem resolutions
- Ensure ongoing timely procedural updates
- Ensure key and/or repeated issues are brought to Management’s attention
- Audit Individual Operations processes and report findings to management
- Ensure Service Standards/Deadlines are met, while maintaining a high quality of work
- Participate in projects and related clean-ups as required

**What you will bring**:

- Superior communication skills, both written and verbal, high degree of written communication required
- Strong analytical and problem-solving skills, while making appropriate recommendations
- Excellent time management and planning skills
- Strong organizational skills and ability to prioritize in a fast paced and demanding environment
- Adaptable to changing priorities, requiring mínimal management direction
- MS office proficiency
- Individual Operations experience (Ingenium, VAX, FASAT, PeopleSoft, UnderwritingPro) is preferred
- Knowledge of past and current Life insurance products and contracts preferred
- Knowledge of insurance taxation regulations, legislative and CLHIA guidelines, money laundering, privacy and complaint handling procedures preferred
- Strong knowledge of processes, procedures and workflows within Individual Operations preferred
- FLMI, ACS designations preferred

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

- Provide two professional references (minimum one supervisor and above)

This role is open due to an existing vacancy.
To learn more about Equitable, we encourage you to explore our organization.
LI-Hybrid