Bilingual Helpdesk Analyst

2 weeks ago

Moncton, Canada Wipro Full time

Basic understanding of retail business within oil and gas industry and upstream/downstream business classification. - Knowledge of different business model operation within downstream distribution eg. DODO model (Dealer Owned and Dealer Operated) - Basic knowledge about of a retail station infrastructure set up like POS, pumps, pinpads, scanner etc. - Understanding of the client's products and their possible technical realization - Safe use of computers and systems - Updates himself/herself regularly with Company policies on Information Security Management System - Ensure adherence to legal & regulatory requirements as applicable to the nature of work - Ensure adherence to Customer’s policies & procedures and access rights compliance - Cooperate with Compliance and Security officers with Security Investigations - Responsible for meeting individual productivity and quality targets with focus on personal growth and development " " - Carry troubleshooting steps and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues. - Incident Log and track calls in the designated system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction. - Identify trends in the site calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity. - Other duties may be added and/or assigned as needed. **Salary**: From $20.00 per hour **Benefits**: - Casual dress - Dental care - Life insurance - Paid time off - Vision care Schedule: - 8 hour shift - Day shift - Weekend availability Ability to commute/relocate: - Moncton, NB: reliably commute or plan to relocate before starting work (required)

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