Help Desk Analyst

Overview:
**Start a rewarding career at our Head Office as an Help Desk Analyst, we help our customers’ businesses succeed by investing in our most important asset: our teammates**

**W**hat We Offer You**:

- Internal growth opportunities
- Access to training and development programs
- Comprehensive benefits package:

- Medical & Dental coverage
- Pension and RRSP contribution opportunities
- Additional insurance coverage
- _ Become a part of the close-knit Noble family_

The Help Desk Analyst is responsible for providing technical assistance and support relating to Noble’s computer systems, hardware and software. Monitor and maintain the computer systems and networks within Noble in a technical support role.

**When you join Team Noble, success is in store for you too. So ask yourself: Are you Team Noble?**

**Responsibilities**:

- Respond to helpdesk tickets and support calls, participating in a 24x7 on-call rotation.
- Manage RF terminals, handling configuration, imaging, and external support tickets.
- Troubleshoot and oversee Print Server management.
- Provide Mobile Device Management support using SOTI for IOS and Android.
- Receive user assistance requests, log, assign, and respond in a timely manner according to procedures.
- Manage software and hardware inventory, distribution, repossession, and vendor communication.
- Resolve helpdesk issues to user satisfaction and monitor IT helpdesk requests.
- Manage laptop setup and deployment for new employees.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Assign users and computers to proper groups in Active Directory.
- Perform other assigned duties.

Qualifications:
**Must Haves**
- Completion of university degree or college diploma in a related field
- Minimum two (2) years' experience working in a Help Desk environment with coordination responsibilities
- Strong experience in Microsoft 365, Exchange 2019, and Active Directory & Basic Functions
- Knowledge and experience with ticketing systems (i.e. FootPrints)
- Experience writing reports
- Unsurpassed attention to detail
- Strong communication skills; ability to convey messages in an organized, clear, and effective manner
- Ability to prioritize and organize multiple tasks in a high volume, fast-paced environment
- Strong interpersonal skills, with the ability to effectively build positive relationships with team members

**Nice to Haves**
- Completion of university degree or college diploma in a related field
- Minimum two (2) years' experience working in a Help Desk environment with coordination responsibilities
- Strong experience in Microsoft 365, Exchange 2019, and Active Directory & Basic Functions
- Knowledge and experience with ticketing systems (i.e. FootPrints)
- Demonstrated interpersonal, problem-solving, and communication skills to build positive relationships with stakeholders
- Experience writing reports

Who We Are:
From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands.

While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry.

Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business.

When you join Team Noble, success is in store for you, too

As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive.- We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly._