Senior Service Desk Analyst

Senior Service Desk Analyst

Combined Metal Industries

Vaughan – Keele/Langstaff

Competitive Salary based upon experience

Did you know that 34,000+ Canadians are directly employed in the recycling industry? Interested in becoming part of Canada's workforce that's shaping our environment?

Here's What We Do…

As one of the fastest growing metal recycling and management organizations across North America, Combined Metal Industries (CMI for short) sources and processes recycled ferrous and non-ferrous metals and ensure they do not end up in a landfill or go to waste. Our recycling stream ensures that all metals that enter our yards will create something new again We have multiple sites, located in North York, Vaughan and Cambridge.

Here's Where You Come In

We're on the hunt for an IT Superstar. Sure, that's not the
actual
title, but that's what it boils down to. Your entire day will consist of using your considerable IT prowess to save people's days and bring smiles to ultra-thankful internal users you've helped. Will tears of joy be shed? Possibly.

We're looking for somebody who loves solving IT problems and is amazing at it. In this role, you'll be one of our new go-to's for all types of hardware, installed software, new deployments and user accounts. You'll also handle first level issues for our web-based systems, building automation and other various IT odds and ends. We have an extensive internal knowledge base and a highly-skilled team who will help you get off and running without missing a beat.

Sound Good So Far? Here's What You Will Be Responsible For In This Role…

• Provide internal IT support to end users, including computer, phone, and mobile devices
• Diagnose, troubleshoot and resolve hardware and software problems
• Manage M365 & Exchange user accounts, groups and licensing
• Work within the team to provide guidance to our more junior members and escalate to and learn from our more senior members, as applicable
• Creating Technical Documentation for the IT team as well as How-To Guides for end users
• Provide IT Orientation for new employees
• Assist with the implementation, deployment and operation of information systems and technology solutions
• Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases
• Help manage IT inventory
• Other duties and IT projects assigned

Qualifications & Skills:

• Post-secondary education in IT, Computer Science, or a related field
• Minimum 5 years of experience in IT deskside support
• At least 1 year of hands-on experience with Active Directory and M365 administration.
• Skilled in creating clear technical documentation and user-friendly how-to guides for both IT teams and end users
• Solid knowledge of Windows domain network functionality. You don't need to manage it, but you need to have a general understanding of how it all works.
• Strong troubleshooting skills across hardware, software, and infrastructure, including computers, printers, mobile devices, network hardware, cabling, and phones
• Customer-focused with professionalism, tact, and sound judgment when assisting end users
• In-depth knowledge of Windows Professional environments, specifically Windows 10 & 11
• Passionate about technology with a continuous learning mindset
• Excellent written and verbal communication skills in English
• Must have a reliable personal vehicle that can transport equipment up to the size of a desktop printer, to travel between locations (mileage reimbursed)
• Nice to have, but can be learned on-job: Soldering experience

A Few Things About Us/What We Offer……

• Competitive salary with an opportunity to realize a bonus based on performance
• Performance-based salary increases
• Comprehensive benefits
• CMI Academy seminars and workshops to accelerate your personal and professional development
• A great team to learn from and unlock growth and career opportunities
• An inclusive, friendly, and multi-cultural environment
• Progressive and approachable leadership team focused on winning and continuous improvement
• A commitment to your health and safety and those CMI impacts
• A chance to give back to the environment and contribute to sustainability

To learn more about us visit

We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for next steps will be contacted.

To stay in touch with CMI and keep up to date on all open opportunities, follow us on LinkedIn and Indeed

At CMI, we are committed to fostering an inclusive and equitable workplace, free of bias and discrimination, where everyone feels valued, respected, and supported. We are committed to working with and providing reasonable accommodation to applicants with disabilities where feasible. We thank all applicants for their interest; only those selected for an interview will be contacted.