Head of Grm

Job description

**Business type**:
Types of Jobs - Operations

**Job title**:
Head of GRM

**Contract type**:
Permanent Contract

**Management position**:
Yes

**Job summary**:

- Part of the OPC-GRM KYC teams located in Paris and Singapore, in coordination with Coverage, Support to Front Office teams and Financial Security, the Head of Domain is in charge to animate KYC analysts and KYC checkers resources to ensure pro-efficiently the productivity and quality of the KYC processing (creations and periodic review )

The Head of Domain is also in charge of:

- The management of the local referential for US and of some processes related to the Data management unit for US
- A team under the functional responsibility of the Head of GRM-Market Data in Paris and in charge of the creations of bonds, equity and rates to contribute to CACIB Capital Market activities
- Member of GRM Management Committee

**Main responsibilities**:
Provide domain leadership
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Motivate and inspire team members by setting a good example (role model) - behavior consistent with words
- Help develop team members; help resolve dysfunctional behavior
- Strive for team consensus and win-win situation
- Ensure discussions and decisions lead toward conclusion
- Maintain healthy group dynamics
- Encourage creativity, innovation, risk-taking, and constant improvement
- Recognize team member accomplishments and outstanding performance
- Maintain a global consistency across GRM Hubs (“GRM as One”): process, communication split of roles, best practices, organization of transverse projects, etc
- As a member of GRM Management Committee, contribute to the transverse initiatives at GRM

Focus the team on the tasks at hand or the internal customer requirements
- Coordinate with internal customers (GCO-CLD, front office, support to front office teams, CACIB entities including Financial Securities of these entities) as necessary
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel

Coordinate domain logistics
- Ensure deliverables are prepared in line with the requirements
- Help keep the team focused and on track
- Work with GRM team Leaders and Head of Departments to obtain necessary resources to support the team's requirements
- Manage and coordinate with Head of GRM the budget and forecast
- Establish meeting times, places and agendas

Communicate team status, task accomplishment, and direction
- Analyze status reporting of team activities against the program plan or schedule
- Keep the Head of department informed of task accomplishment, issues and status
- Serve as a focal point to communicate and resolve interface and integration issues with other teams
- Escalate issues which cannot be resolved within the team
- Provide guidance to the team based on management direction

**Supplementary Information**:

- Production, Data Quality & Process Improvement
- Ensure a high level of productivity, and Data Quality
- Lead and implement process improvement as part of BAU within GRM teams and/or in relation to our stakeholders
- Assess operational impacts linked to changes of KYC Policies, implement changes
- Manage Projects and Change Management

Knowledge Management
- Ensure that the team members are equipped and trained effectively to participate in the team
- Maintain a high level of expertise in the teams through regular, up-to-date and optimized trainings, including mandatory ones.
- Controls & Audits
- Adapt and supervise operational controls under GRM Canada responsibility
- Contribute to Cacib Canada Platform transverse controls
- Be the contact of ORM-OPC Head Office and the Operational Risk Representative for GRM Canada
- Contribute to the local and head office Internal Control setup (ICC, PCC )

**Legal and Regulatory Responsibilities**:

- Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Canadian platform policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Position location

**Geographical area**:
America, Canada

**City**:
MONTREAL

**Minimal education level**:
Bachelor Degree / BSc Degree or equivalent

**Level of mínimal experience**:
11 years and more

**Experience**:

- Relevant experience within CIB environment
- Experienced with GRM/KYC processes and procedures

**Required skills**:

- Team management with strong constraint of timeline and quality
- Customer oriented, communicating and influencing
- Listening to and understanding others
- Developing individuals and team-building
- Verbal and written communication skills in English and French required (You will need to service Anglophone clients and work with Anglophone colleagues)

**Language