Associate, Office Administration

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._
- Our people are:_
- _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._
- _ Empowered with a sense of accountability and autonomy to take ownership of their work._
- _ Treated with respect and act with integrity by putting clients, colleagues, and community first._
- _ Recognized for their achievements and celebrate festivities, big and small, to make work fun._
- We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible._
- Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance._

**ASSOCIATE, OFFICE ADMINISTRATION**

The key to success in the _Associate, Office Administration _role is a strong attention to detail and a customer service focus. This important and visible position provides reception and administrative support to the business, primarily coordinating incoming calls, visitors, and deliveries. As part of the Administration team, the associate will also rotate through tasks, including opening and closing duties for the office, as well as assisting with other projects as needed.

This role offers an excellent opportunity to engage with both internal and external clients, as well as other insurance professionals, while gaining a comprehensive understanding of the business.

**LOCATION AND STATUS**
- Ottawa, ON
- Full-time, permanent

**Key responsibilities include, but are not limited to**:

- Provide excellent inbound and/or outbound customer service in a dynamic environment, greeting visitors, answer phone calls, and direct inquiries to the appropriate personnel
- Enter new claims and update claim information in our broker management system
- Handle timely turnaround of payment notifications to our Client Advisors and clients.
- Ensure staff access to company portals is updated consistently
- Organize, file, and maintain both electronic and physical documents
- Order and maintain office supplies, equipment, and inventory
- Coordinate company events, meetings, and conferences
- Assist with new employee onboarding procedures
- Maintain accurate data in company systems
- Provide support to team members with various tasks as needed
- Monitor and distribute incoming and outgoing mail, faxes, and couriers
- Maintain office cleanliness and tidiness to ensure a professional and organized environment
- Complete other duties as assigned

**QUALIFICATIONS**
- 2+ years of administrative and receptionist experience; insurance industry experience is an asset.
- Post-secondary certificate, diploma, or degree in business administration is an asset.
- Proficient in Microsoft Office Suite and familiar with office technology such as scanners, copiers, and fax machines.
- Experience with insurance document management software is an asset.

**COMPETENCIES**
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Detail-oriented with critical thinking and accuracy.
- Ability to prioritize tasks and meet deadlines effectively.
- High level of professionalism and integrity, with the ability to interact with diverse individuals.
- Team player with strong communication skills.
- Flexible, adaptable, and proven problem-solving abilities.
- Capable of working both independently and as part of a team.
- Solution-focused with a positive attitude.
- Committed to excellence in customer service and building strong relationships at all levels.
- Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 60 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits._
- Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply._