Customer Service Representative

2 weeks ago

Langley, Canada Fastik Full time

**Who We Are**:
Fastik is a growing label & packaging manufacturer with locations in Canada and United States.

**Description**

**Duties and responsibilities**
- Daily duties including, but not limited to: entering orders, follow up with production on orders, attend production meetings, update sales representatives and customers on order status, tracking deliveries.
- Communicate with customers in a professional & effective manner to identify and assess needs to achieve customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide day-to-day support to our sales team.
- Manage multiple objectives and tasks simultaneously, with the ability to adjust to changing priorities as set forth by planning.
- Work well in a team environment and have the ability to communicate needs and objectives with all team members in order to strategize together to meet deadlines.

**This Position Requires**:

- Proficient in Microsoft Office products including strong Excel skills
- Strong communication (both written and oral) and interpersonal skills
- High attention to detail, strong organization skills, and the ability to multi-task
- Ability to work on site Monday-Friday 8:30-5:00 at our Langley, BC manufacturing facility
- Must have experience in a prior (B2B) Business to Business Customer Service Role.
- Legally able to work in Canada

Pay: From $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Langley, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- B2B Customer Service: 2 years (required)

Work Location: In person

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