Front Desk Retail Associate
2 weeks ago
All Jollytails locations in Halifax & Dartmouth are seeking applicants for full-time Customer Service Associates. This sales-driven role is responsible for customer relationships and is the face Jollytails.
CS Associates should have strong and ever-expanding knowledge on pet foods and retail items in our store. It is the responsibility of this role to make sales, manage bookings, manage customers, and maintain a clean, stocked, and welcoming storefront.
Job Duties
- Ensure you are educated and understand the services and retail provided by Jollytails to make appropriate recommendations and sales to customers.
- Use our point of sale system accurately to manage transactions - Ensure the storefront and workspace is clean, organized and stocked (this includes assisting with inventory orders and counts as required.
- Accurately booking appointments and bookings
- All employees must ensure that all animals in our care are treated humanely and in accordance with our specific policies.
- Customer Service Associates may be required to cover/work in the daycare as needed - Communicate with your Manager regularly and as required.
Skills & Competencies
- Reliability and flexibility is key. Jollytails is a seven-day a week operation, as such weekend shifts are required.
- Customer Service Associates must have a good grasp of soft skills in addition to other job-related experience or qualifications.
- Pet store, dog experience and retail experience is a huge asset.
- Sales: Pet stores are sales-oriented; the Customer Services Associates are required to make sales
- Communication and interpersonal skills: The Customer Services Associates must be able to communicate effectively and positively with customers, coworkers and managers.
- Customer service skills: The Customer Service team sets the tone for Jollytails, and providing good customer service will keep customers returning. CS Associates must provide a consistent and high level of customer service.
- Dependability: All Jollytails employees must be able to keep commitments to come into work and take care of all necessary tasks.
Compensation Hourly wage is $17.00+ depending on experience. Jollytails offers generous target bonuses in addition to hourly wage. We offer staff discounts in addition to a comprehensive dental and medical benefits package.
Pay: From $17.25 per hour
Expected hours: 35 - 45 per week
**Benefits**:
- Dental care
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
- Vision care
Shift:
- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
Work days:
- Every Weekend
- Monday to Friday
Work Location: In person
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