Donor Services Coordinator

**Donor Services Coordinator**

**Location**:Granville Office

**Reporting to**:Finance Manager

**Job status**:Permanent Full-time 1.0 FTE (75 hours bi-weekly)

**Compensation**:$55,048 - $60,166
- We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually._

**YOUR ROLE**

Reporting to the Finance Manager, the Donor Services Coordinator provides support to the Development & Finance Team and is responsible for donation processing, tax receipting, donor acknowledgements, gift and donor inquiries and monthly financial balancing. Ensures appropriate written procedures are in place and maintained, and that appropriate staff are trained on carrying out the duties. Under the direction of the Finance Manager and Senior Donor Services Coordinator, helps organize and coordinate work and provides guidance to the Donor Services Assistant and volunteers as required.

**RESPONSIBILITIES**

**Donation Processing**
- Coordinates work and provides guidance on the entry, review and processing of all gifts, pledges and pledge payments.
- Reviews batches and coding prior to committing gifts into donor database. Provides instruction and support to staff on policies and procedures for submitting funds raised (e.g., use of forms, tax receipting).
- Ensures donations are processed in an accurate and timely manner.
- Maintains a comprehensive filing system of gift records and supporting information for historical documentation and audit purposes.
- Coordinates and provides guidance on the production of all donation acknowledgements, donor tributes, and tax receipts.
- Re-issues tax receipts and donation acknowledgements, as requested.
- Schedules and coordinates and provides guidance to volunteers to assist in preparing donor acknowledgements and tax receipts for the annual Canucks for Kids Telethon.

**Financial Reconciliation**
- Serves as a liaison to Finance team, assisting with month-end and year-end bank reconciliation between donor database and accounting software.

**Donor Relations**
- Represents Canuck Place Children’s Hospice, as appropriate, in relationships with donors and partners acknowledging contributions and following-up on any inquiries related to gift information and payment processing.

**Monthly Donors**
- Provides support for monthly gift processing including the following:

- Maintains gift details, including upgrades for donors in the Monthly Donor Program.
- Coordinates the processing of credit cards and EFT (electronic funds transfer) payments on the 1st and 15th of each month.
- Prepares monthly lists of declined credit cards for follow up.

**Database Administration**
- Provides support with administration of donor database.
- Assists in developing and maintaining user manual and conducts and ensures all necessary Development staff are properly trained on usage and protocol around donor database.
- Generates standard and ad-hoc reports, builds queries and imports/exports data for direct response programs, events, annual reports and communications.
- Assists or acts as lead on select data projects in donor database, adhering to best practices and contributing to good data hygiene.
- Handles global changes and bulk imports where appropriate.
- Participates in the recruitment and training of the Donor Services Assistant role and volunteers as required.
- Assesses training needs of staff and volunteers to ensure their understanding of database procedures for fundraising initiatives.
- Assumes other related responsibilities, as assigned.

***

**EDUCATION AND EXPERIENCE**
- Completion of a related 2-year post-secondary diploma program (e.g. business, fundraising, etc.)
- An equivalent combination of related education and experience will be considered.
- Experience in a non-profit environment is preferred.

**QUALIFICATIONS**

**What you bring to the role**:

- Advanced skills with fundraising database software, preferably Raiser’s Edge or NXT.
- Critical thinker, demonstrated accuracy and keen attention to detail.
- Excellent time management skills and ability to manage changing priorities and multiple requests simultaneously.
- Demonstrated ability to work independently, as well as a collaborative member of a team.
- Excellent English written and verbal communication skills and the ability to interact with individuals at all levels and provide a high level of customer service.
- Strong interpersonal skills and ability to establish and maintain positive working relationships both internally and externally.
- Experience coordinating, training and providing guidance to staff and volunteers.
- Ability to work with a high degree of discretion and confidentiality with regard to donor and other fundraising information.
- Experience with accounting, finance or bookkeeping is