Donor Services Representative

**Donor Services Representative**

Casual Opportunity

**What we do**
- At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.
- Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our work forward to power the possible.

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**What you’ll do**
- Reporting to the Coordinator, Donor Services this position will be responsible for a variety of duties related to the processing of donations to ensure that donations are processing in a timely and accurate manner.
- More specifically this position is responsible for:

- Entering donor information from various sources into the Foundation’s donor database and assisting with the issuance of tax receipts in accordance with current policies and procedures
- Preparing cash and cheques for delivery to the bank and process credit card payments while ensuring cash control is maintained for all sources of donations
- Make outbound phone calls as part of our Monthly Calling Program to verify donor information as needed
- Providing support at fundraising events with a focus on the securing, collection, and tabulation of event proceeds
- Providing reception relief support as needed
- Providing general administrative and clerical support to the Donor Services department as needed

**What you bring**
- Your superb organizational skills, attention to detail and problem-solving skills are critical to the role. You are patient, analytical, and methodical and love to solve problems. You have a professional manner and the ability to interact tactfully and diplomatically with a wide variety of people.
- In addition, you will have:

- Grade 12 diploma
- One year of related work experience, preferably within an office environment
- Microsoft Excel experience in manipulating data
- Demonstrated accuracy and detail-oriented
- Raiser’s Edge NXT or other database experience is an asset
- Excellent verbal and written communication
- Strong customer service skills, with experience and comfort providing customer service over the phone
- Strong keyboarding and data entry skills with a typing speed of at least 60 wpm

**Additional Information**
- This position is casual; therefore, hours are not guaranteed and can vary depending on when donation volume increases as a result of direct marketing initiatives or fundraising events.
- This position has proved to be a great job for students or for individuals who do not rely on regular hours. Representatives will be called in to work for hours that fall Monday to Friday between 8:30am to 5pm, however, some weekends may be required during busy event seasons such as April - June (Jean Up, Miracle Weekend and Race for the Kids) and November (Crystal Ball and A Night of Miracles).

**What you can expect**

This position is based in our office located in Vancouver, BC. Throughout the pandemic, BCCHF has committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.
- Based on the nature of work in this role, if you are selected on this opportunity, the majority of your work will be completed on-site, with some potential or occasional remote work once fully trained.

**Join Us**
- We believe that anything is possible. And that permeates every action we take. As a team, we push ourselves to constantly aim higher in our work. We try new things and challenge the status quo. We respect each other and act from a place of compassion in everything we do.
- We think it’s a pretty amazing place. Others agree—we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 13 years in a row.
- BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support, we welcome individuals whose experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.