Front Office Manager

**WHO WE ARE**:
At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio.

**Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences?**

**WHO are we looking for, you may ask?**

Key accountabilities include:

- Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
- Educate and lead all Front Office supervisors and associates on emergency procedures, key control, safety, and life safety precautions.
- Train, motivate and develop all Front Office supervisors and associates, whilst maintaining a positive work environment for all.
- Develop and post timely work schedules for Front Office associates.
- Provide support to the Front Desk and Valet at peak times by answering the telephone, taking messages, assisting guests to check-in and checkout of the hotel and parking or retrieving guest vehicles.
- Empower all Front Office associates to deliver top-notch guest service by encouraging and rewarding responsive guest assistance.
- Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
- Ensure implementation and compliance of all Element by Westin brand standard key control policies and procedures.
- Establish department communication and information systems through all forms of communication across all departments, including logs, department meetings and Human Resources policies.

**WE WOULD LIKE TO KNOW, ARE YOU **
- A seasoned professional with a minimum of three years’ experience leading a Front Office team in a mid-sized hotel.
- A Hospitality or Tourism program graduate or degree holder.
- Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
- Someone who has solid leadership skills, adept at training, coaching and motivating a team.
- An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
- Agile, able to shift priorities as needed, including handling guest or associate situations that may occur outside of typical work hours, covering shifts as necessary.
- Able to work well under pressure and enjoy a fast-paced environment.
- An excellent communicator who values teamwork and collaboration.
- Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 20 pounds or more.
- The holder of a clean driver’s abstract.

**Benefits of Working for Concord Hospitality**

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

**Working for Concord Hospitality**

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

**Our cornerstones**: Quality, Integrity, Community, Profitability and FUN