Festival Ticketing Coordinator

**Job Title: Festival Ticketing Coordinator**

**Reports to: Ticketing and Customer Service Manager**

**Duration: July 7 - October 15, 2025, Full time**
**July 7 - August 31, 2025, CSJ Funded**

**September 2 - October 15, 2025, VIFF Extension**

**Location: VIFF Centre**

**Scope: Vancouver International Film Festival 2025**

**Remuneration: $12,280 Employment Contract (+ OT as needed)**

**This position is supported by the Canada Summer Jobs program. To be eligible applicants must**:

- **be between 15 and 30 years of age at the start of the employment.**
- **be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and**
- **have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.**

**ABOUT VIFF**

The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the year-round program at the VIFF Centre. We thank the Musqueam, Squamish and Tsleil-Waututh Nations for their continued stewardship of the unceded and occupied land on which our work takes place.

VIFF is the home of film and film culture in Western Canada. Driven by curatorial excellence, VIFF encourages understanding of the world’s cultures through the art of cinema. We produce screenings, talks and events as a catalyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.

We believe that film has a unique ability to celebrate the complexity of the human condition and that it is our responsibility to steward that power toward creating meaningful change in our world. **When you work at VIFF you are part of a friendly, dedicated team who are passionate about the transformative power of the cinematic experience.**

**ABOUT THE POSITION**

Reporting to the Ticketing and Box Office Manager, the Guest Ticketing Coordinator is responsible for VIFF’s festival accreditation, including the generation and production of public and internal Festival accreditation including passes, ticket packs, promotional codes, individual ticket bookings and event invitations. They support the Customer Service and Volunteer teams with all accreditation-related and ticketing queries, working across departments to make sure all our guests have a good experience at the festival.

**Qualifications**:

- One year’s experience working with event ticketing systems (preferred).
- One year’s experience working in festivals, events, conferences, or film production.
- Intermediate to advanced proficiency in Microsoft Office systems (Word, Excel, PowerPoint).
- Experience with customer service.
- Experience leading a team.
- Highly organized, focused, and able to work within tight deadlines.
- Outstanding communication and interpersonal skills.
- Commitment to the principles of justice, equity, diversity, and inclusion.
- Demonstrated commitment to the customer service experience.
- Experience working with volunteers is an asset.
- Ability to lift 50lbs.

**Key Responsibilities**:

- Oversee the accurate and timely production of all festival accreditation materials.
- Work across VIFF teams to develop a guest ticketing plan that works for various deadlines.
- Communicate effectively and clearly with all departments to establish timelines and workflows.
- Establish processes with departments to request their bulk ticket and pass allocations for the festival.
- Create documentation on how to redeem accredited tickets and passes.
- Print, organize and distribute all accredited tickets and passes.
- Support the Ticketing and Customer Service Manager and Marketing team in the creation of promocodes.
- In collaboration with the Volunteer Department, schedule a team of Festival Ticketing volunteers to help with the production and distribution of tickets and passes.
- Assist the Customer Service Coordinator in the supervision of the customer service team, as required.
- Ensure departmental volunteers have a positive experience of the festival.
- Assist with covering the reception of the VIFF Centre office, as required

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 3 months

Pay: From $3,778.00 per month

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Overtime
- Weekends as needed

Application question(s):

- Are you between the ages of 15 to 30 at the start of this job? (Canada Summer Jobs requirement)

Work Location: Hybrid remote in Vancouver, BC V6B 3M7

Application deadline: 2025-06-06
Expected start date: 2025-07-07