Front Desk Receptionist
2 weeks ago
Join our physiotherapist-owned multi-disciplinary clinic and work together with a great health team.
- This position would not be the right one for a full-time student or who are not able to work evenings._
**Requirements**:
- Excellent time management skills and ability to multi-task and prioritize work.
- Able to follow set processes in place
- Experience working in a physio clinic would be an asset
- Knowledge of Jane app would be an asset, but not necessary
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills.
- Friendly, outgoing & approachable.
- Basic computer & telephone skills.
- Ability to work evenings and Saturday mornings
**A. Patient Experience**
- Welcome, assist, and interact with patients - friendly mentality
- Source of information for patients: location(s), services, clinicians, events
- New patient checklist
- Appointment booking
**Operations**
- Ensure completion of digital checklists
- Phone performance: answer rates, new patient booking rates, scripts
- Follow patient experience operations - win back calls, retention calls, confirmation calls, reviews, patient satisfaction collection, new patient registry, etc.
- Responsible for scheduling patient appointments, billing and account receivable
**What we offer you**:
- Great learning and mentoring opportunities
- Full support from team members
- Comprehensive and competitive compensation package
If you would like to learn more about this opportunity, please contact us today or forward your resume.
**Job Types**: Full-time, Permanent
**Salary**: $18.00-$22.00 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Evening shift
COVID-19 considerations:
All common areas are sanitized.
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
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