Outside Customer Service Representative

5 days ago

Brampton, Canada Leavitt Machinery Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60 branches and 1400 employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for a motivated **Customer Service Representative** to join our team in **Brampton, Ontario**. As the Customer Service Representative, you will drive new sources of revenue for the Service department, by selling service agreements and effectively managing customer relationships.

**Essential Duties & Responsibilities**

As the Customer Service Representative, your key responsibilities will include:

- Drive new Service and Parts revenue within an assigned territory
- Meet sales targets by adding accounts to maintenance programs and establishing maintenance plans for customers
- Maintain customer satisfaction and retention for assigned accounts
- Build and maintain relationships with key customer personnel
- Conduct regular customer site visits and meet with new prospective customers
- Produce leads and opportunities for all Leavitt Machinery business units
- Track leads and maintain accurate records in the CRM

**Required Skills & Qualifications**
- At least two years of previous B2B outside sales experience
- Post-secondary degree or diploma in business, operations management, sales, or a related field is a strong asset
- Strong proficiency with MS Office Suite (Word, Excel, Outlook) and experience using a CRM
- A customer service mindset
- Excellent verbal and written communication skills; demonstrated professionalism when speaking to contacts and customers on the phone
- Highly motivated to achieve results
- Ability to thrive in a fast-paced and dynamic work environment
- Valid driver’s license

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Company vehicle
- Company cell phone and laptop
- Ongoing professional development opportunities

The base pay range for this role is: $45,000 to $50,000 base salary (depending on experience), plus uncapped commission. OTE in the first year is approximately $100,000.

This is a **hybrid** role based in **Brampton, Ontario**.

LeavittMachinery

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