Branch Care Coordinator

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

**How will you CONTRIBUTE and GROW?**:
To provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.
- **Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.**
- **Provides information and educational material to prospective clients.**
- **Assist with sales and maintenance of respiratory products, services, and inventory for the branch.**
- **Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.**
- **Provides assistance and answers questions for clients regarding funding programs and insurance requirements.**
- **Maintains client confidence, privacy and protects company operations by keeping information confidential.**
- **Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.**
- **Supports co-workers and the work of other departments by adhering to all financial operations processes.**
- **Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment**
- **Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.**
- **Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.**
- **Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.**
- **You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.**
- **Other duties as required.**

**_________**:
**Are you a MATCH?**:

- **College Certificate or Diploma or Equivalent**
- **Computer literate in Microsoft Office, Google, with strong data entry skills.**
- **Able to work flexible hours and provide service to our customers for extended hours.**
- **1-2 years of experience in Office Administration or Call Center**
- **Bilingualism is an asset, but not required**

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.