Lease Retention Specialist

Lease Retention Specialist
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Pfaff BMW Mississauga ON L4W 5K3*Who We Are
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At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.
Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE: LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
General Manager

**Summary**

This position is responsible for solicitation, development, and booking of new leasing business through effective sales techniques and relationships with prospective lessees. This position also works with the sales team to develop and build relationships with current lessees and coordinate renewals or initiate the sales process at the end of their lease terms.

**Duties and Responsibilities**
- Provides continuous support to existing customers regarding questions and/or concerns to ensure long lasting relationships.
- Develops sales goals and objectives in collaboration with the brand managers and sales team.
- Calls and coordinates with customers to explain leasing services and renewals.
- Books appointments, follows up with sales representatives to ensure clients’ questions are answered.
- Update customer’s account information.
- Assist lease sales team in preparation of bills of sale at lease termination.
- Monitors and organizes appointments and customer account information in One Eighty.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.

**Skills and Qualifications**
- Previous automotive leasing administration experience is a considerable asset.
- Experience with One-Eighty and CDK is an asset.
- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.
- Ability to work cohesively with employees and managers as part of a team.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- A calm but professional demeanor for dealing with customers regarding their accounts balanced with, a perseverance to maintain pressure for payment with difficult accounts.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to maintain confidentiality of pertinent data.

*What’s in it for you
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In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.