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Guest Retention Manager

2 weeks ago

Mississauga, Canada Erin Park Lexus Toyota Full time

Erin Park Lexus Toyota is looking for a talented individual who is extremely passionate about the Lexus and Toyota brand. Erin Park is a family run dealership and we are dedicated to providing our guests with experiences that will not only meet, but exceed all of their expectations. _"Let's Build a Career Together"_ _#erinparkjobs_ As a Guest Retention Manager you are responsible for assisting the sales team to increase our lease penetration by advising guests which model fit their needs. - We offer a competitive pay plan with group benefits. _* As the **Guest Retention Manager** you are responsible for: - Actively collaborate with product advisors and sales managers daily on communication with active lease/finance guests. - Actively collaborate and generate various reports to Senior Management on monthly lease results. - To proactively identify and capitalize on new vehicle sales opportunities within the existing lease and finance portfolio. - Establish, develop, and maintain strong guest relationships through prospect calls, and maintain detailed summary in our CRM tool (currently Dealer Socket) and Toyota Credit Canada Inc’s tool (Customer Reach) - Actively communicate with guests to understand their vehicle needs and preferences, offering alternative options based on gathered information. - Explain the terms and conditions of short-term and long-term leases compared to traditional purchase arrangements to guests based on their needs. - Create and deliver compelling sales pitches to potential guests. - Prepare and organize lease end options for lease buy-out guests before turning over to the Business Office. - Generate appointments for vehicle sales from the current lease and finance portfolio. - Demonstrate and follow Erin Park’s 5 Car Keys (i.e. Safety, Integrity, Courtesy, Show, and Efficiency) through daily activities and interactions. **Qualifications**: - OMVIC License (in progress) - Valid G Class drivers license - Exceptional communication and interpersonal skills - Detailed orientated and ability to problem solve