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Front Desk Hotel Clerk

2 weeks ago

Edmonton, Canada Holiday Inn Hotel & Suites West Edmonton Full time

**Work setting**:

- Hotel, motel, resort

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service

**Transportation/travel information**:

- Public transportation is available

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure

**Personal suitability**:

- Client focus
- Dependability
- Organized
- Reliability
- Team player

**Other benefits**:

- Parking available