IT Help Desk Technician

1 week ago

Markham, Canada Venture Computers of Canada Inc. Full time

It's an exciting time at Venture as we are expanding and rebranding - moving to a new office space in Markham If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply.

Responsibilities and Duties
- Being first point of contact for client by providing customer service with triaging for requests via telephone or walk in
- IT hardware health checks with repairs and custom configuration builds based on client needs
- Shipping and receiving hardware peripherals on a daily basis, inclusive of returns
- Act as the liaison between Sales and Technical Team for client related requests
- Inventory Management
- Provides administrative support for the company as a whole
- Would be required to lift up to 30 lbs
- Performs other tasks, based on management requirements and instructions

Qualifications and Skills
- Excellent verbal and written communication skills.
- Ability to work with non-technical users.
- Proven customer support experience
- Strong interpersonal skills and be an active listener and problem solver
- Experience of working in fast-paced environments and flexible environments
- Ability to multi-task, prioritize and manage time effectively
- College diploma in Information Technology or equivalent combination of education and experience required
- Valid driver’s license and access to a vehicle required.

What's in it for you
- The opportunity
- we're a growing company on a mission to make IT seamless, so we operate at a fast pace that will keep you challenged and growing
- Competitive salary
- base salary, group RRSP, and profit-sharing plan
- Learning and development
- chance to wear multiple hats and develop your technical skills working with clients from various industries (finance, legal, advisory, retail etc.)
- Comprehensive benefits
- extended health, dental, and vision benefits
- Flexibility - flexible work schedule to balance personal and work life
- Work and play - our office is made up of veteran IT professionals but our team embraces a family environment that is friendly, approachable, and fun (we have regular socials outings)

What we value
- Entrepreneurs - we are self-starters and people who enjoy challenges
- Learners and teachers - we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team for long-term success
- Technology enthusiasts
- we get paid to geek out on the latest products, updates and releases for our client partners
- Work-life balance - we understand the demands outside of work and are adaptable in helping you balance personal life and work with flexible schedules
- Coworkers are family - we are second generation owners that believe work truly is our second home. We try to foster an environment of openness and shared responsibility by giving back to our team through a profit-sharing plan and investing in our team's personal development

**Benefits**:

- Extended health care
- Vision care
- Bonus scheme
- On-site parking
- Vacation & paid time off
- Parental leave
- Dental care
- Company events & social hours
- Education reimbursement

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