General Manager Seniors' Care

We have an **exciting and unique opportunity** for a **General Manager** to be part of the opening and establishing of our newly constructed, custom designed seniors' home in beautiful Sechelt, BC. We are a team **inspired to create joy in life and aging by caring, connecting and celebrating **for the Residents and their Families, and also for each other. If this aligns with your mission and vision then we want to hear from you

The **General Manager (GM) leads and manages all Resident care and services** within the home in a safe and sustainable manner **in alignment with our five cultural pillars: Person and Family-Centred Care, Safety as a Priority, Quality and Innovation, A Great Place to Work, and Sustainability**. As the GM, **you are excited to**:

- Lead the home towards exemplary quality certification (with Accreditation Canada) and actively promotes Silverstone's quality program.
- Ensure that resources are in place to meet care and service delivery expectations (i.e. trained staff, equipment, supplies, technology, etc.) within an environment that is safe and home-like.
- Establish the overall care home culture by role modelling the Trellis values* and proudly promoting the home as a great place to work and live. *Values of Teamwork, Passion for earning, Positive outlook, Flexibility and Accountability.
- Promote Person and Family-Centred Care through timely two-way communication that seeks to engage the Resident and Family/representative in their care. Ensure that all services are planned, implemented and evaluated to meet Resident preferences, needs & interests and promote quality of life.
- Monitor and ensure compliance with all applicable legislation and standards including the BC Resident Bill of Rights.
- Actively support compliance with all health and safety standards and regulations such as infection prevention & control (IPC), medication administration and workplace safety.
- Actively participate in and influence the strategic planning process while assessing the impact on the home. Implement strategic directions through operating plans.
- Ensure human resources best practices are utilized to maximize the ability to attract and retain excellent employees and that the home is in compliance with Human Resource management policies and procedures, Collective Agreements, and federal/provincial legislation and regulations.
- Ensure compliance with financial policies and procedures to manage ongoing operations through budgeting, regular financial monitoring and reporting.
- Identify, evaluate, respond and report on risk areas and areas of potential liability.
- Report regularly to the President on performance indicators and results including a comprehensive Quarterly Report, Annual Report and any related action plan(s).
- Strong satisfaction survey results from all stakeholders including Residents, Families, Team members, Volunteers and Service Partners;
- Achievement of Quality Indicator Data and Performance Measures including:

- Exemplary standing with Accreditation Canada (or equivalent),
- Compliance with service levels per the Health Authority contract; and
- Low risk rating by each of Licensing and Worksafe BC; and
- Ongoing evidence of continuous quality improvements (QIPs) and innovation (research).

In addition:

- You have graduated from a Masters in Business, Leadership or equivalent degree;
- You have completed an undergraduate degree in health administration, health sciences or a related field;
- You have 5-10 years’ experience in health care sector, ideally seniors’ care and services including a minimum of 5 years’ progressive leadership experience with exposure to finance, operations, human resources, labour relations, and marketing.
- You demonstrate a high level of professionalism, both in appearance and through work habits and actions;
- You have exceptional interpersonal and communications skills, allowing you to effectively interact with the various individuals involved in providing holistic care in a flexible Resident-focused environment;
- You demonstrate effective leadership through accountability and development of your team to promote organizational effectiveness & excellence;
- You have exceptional public relations skills to successfully build and foster strong community relationships;
- You have good judgement, able to make sound decisions in a timely manner; and
- You have proven strong planning, organizational and time management skills with a proven ability to effectively prioritize multiple tasks.

**Why you should become a part of the Silverstone family?**
- **We offer meaningful ways to make a difference**: Creating joy in life and aging by caring, connecting and celebrating;
- We are **passionate about our values and live them daily;**:

- Our **workplace is highly engaged, respectful, and team oriented;** and
- We **offer competitive compensation** commensurate with experience.

Only applicants moving onto the interview stages will be contacted. We than