Relationship Manager

**Location: Calgary, Alberta**

**We give you a world of potential**

Are you passionate about building relationships and delivering successful outcomes? Come and share our success as a Relationship Manager on our brilliantly talented Client Relations team and play an integral role in generating new business for our Investor Services business lines.

An excellent opportunity to join our global company, using your extensive networks and knowledge to grow our business and secure new revenue with some of the world's biggest companies

**A role you will love**

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with though is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

As a Relationship Manager (RM) at Computershare you are responsible for an assigned client base of publicly traded or private companies. It is the RM’s responsibility to provide exceptional service to our clients within established timeframes, as well as, promoting and assisting clients with new products and services. The RM’s performance is measured by meeting established service standards, client satisfaction ratings and achieving specific referral targets. A successful RM thrives on managing requests and inquiries from multiple clients, is a client-focused problem-solver and enjoys building trusted client relationships.

**Some of your key responsibilities will include**:

- Manage the relationship between Computershare and issuing companies and their shareholders in delivery of Registry Services
- Responsible for managing client accounts and communicating with executive and legal counsel to provide all services as Transfer Agent and Registrar including: IPOs, Escrows, Treasury Directions, Corporate Actions and Annual Shareholder Meetings, Proxy mailings and their tabulations
- Respond to clients’ needs and display commitment to complete requests by providing exceptional service within established time frames
- Build trusted client relationships to achieve portfolio retention and profitability objectives
- Build and maintain internal relationships to achieve delivery of registry services and meet regulatory and client requirements
- Build reliable working partnership with Associate Relationship Managers (ARM), including training and ongoing mentoring, to fulfill requirements of client portfolio
- Develop an understanding of applicable regulatory and legislative rules and procedures, including sound accounting and audit principles, that impact issuing clients and their shareholders

**What will you bring to the role?**

New thinking and great ideas are vital to our culture of growth and we’ll make sure you have the support to be a driving force for change. We encourage our people to dive in, roll up their sleeves and take on the many opportunities bound to come their way. We are looking for people with these skills:

- Minimum of 5 years’ experience managing a client portfolio (financial, securities or legal industry preferred).
- Post-secondary degree or equivalent business experience is required.
- Proven ability to managing and prioritizing multiple projects, with strict and often conflicting deadlines, to successful outcomes.
- Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members and other key stakeholders.
- Ability to work autonomously with mínimal supervision, but also engage in a team environment.
- Ability to speak and make presentations both internally and externally for client and shareholder meetings.
- Project management and problem-solving skills are an asset.
- Commitment to accuracy and attention to detail.
- Strong analytical and mathematical skills.
- Excellent written and verbal English skills.
- Work and travel outside of the office up to 25% of the time may be required

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to voluntee