Manager, Retail Food Services

Salary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We currently have an exciting opportunity for a **Full Time - Manager, Retail Food Operations **position to support our busy cafes, cafeterias, and food courts in** Fraser South Acute Care Hospitals. **We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

**Come work with us**

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

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Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to the Director, Retail Food Operations, the Manager is responsible for the effective and efficient provision of Retail Food Services within an assigned service area; manages the day-to-day operations of retail services and systems such as cafeterias, coffee shops, vending and catering services, ensuring a positive customer experience. Provides leadership and direction to all staff within assigned service area. Ensures the appropriate planning, implementation, monitoring and evaluation of related financial, human and physical resources.

**Responsibilities**:

- Responsible to manage the day-to-day operations for cafeterias, coffee shops, vending and catering at designated retail services sites.
- Recruits people, provides leadership and mentorship on individual developmental plans, and provides regular, ongoing and meaningful feedback to provide recognition and to address performance improvement. Identifies training and/or educational requirements as needed.
- Administers Retail Food Services integration and coordination. Participates in strategic planning and evaluation of Retail Food Services within assigned service area.
- Oversees food supply purchasing and inventories, storage rotation and waste management. Liaises with vendors/contractors on the delivery and receiving of supplies and equipment. Participates in ongoing product evaluation and cost comparison as part of the purchasing process. Investigates suitable substitutes when a product is in short supply or fails to meet the changing requirements.
- Monitors, analyzes, and reports on quality assurance and control imperatives for Retail Food Services. Implements, manages and conducts audit programs to ensure frontline staff are performing best culinary practices in accordance with provincial food safety guidelines. Reviews effectiveness of audit programs and reviews findings with Director and leadership team. Ensures completion of follow-up actions as required.
- Reports variances of raw materials and labour costs monthly to the Director, utilizing financial reporting from FH Finance department; ensures purchasing of raw materials is in accordance with guidelines set forth by the Director; follows product pricing in accordance to established pricing policies.
- Ensures the implementation of current human resource standards and procedures, as well as compliance with applicable acts, regulations and collective agreements.
- Interprets and administers collective agreements covering all bargaining unit employees. Investigates and responds to grievances as well as routine an