Dispatcher / Logistics Coordinator

Yurek Specialties Limited is a state-of-the-art processing facility in London, ON, which features the latest equipment to support the processing, production, and delivery of medical supplies and infusion equipment, along with related supplies, to the Elgin, Norfolk, Oxford, London-Middlesex, Huron, Perth, Grey, Bruce and Grand River counties.

We are currently looking for a **full-time** **Dispatcher / Delivery Coordinator**to join our **Yurek Specialties**team in London, Ontario.

**Job Summary**:
Reporting to the Delivery Manager, the Delivery Coordinator is responsible for managing the distribution and shipment schedules and ensuring routes are planned for cost optimization and time windows. This individual communicates with Drivers and clients to ensure orders are fulfilled on time and completely.

**Must be available to work all shifts (days, afternoons, and weekends) in order to accommodate the operational needs of the distribution schedule.**

**Duties and Responsibilities**:

- Schedule deliveries and prepare routing sheets for Drivers
- Communicate dispatch to Drivers (including shift plans, plot plan information and truck information.)
- Confirm packages have been delivered
- Track deliveries and notify clients of any delays
- Ensure the proper packaging and storage of products to prevent damage and product loss
- Communicate with clients to confirm order specifics, payments, or delivery addresses.
- Understand organizational logistics for efficient order fulfillment
- Report all safety and service incidents to management
- Answer incoming calls, handle general inquiries, and forward calls to the appropriate destination
- Record customer orders, messages and requests - forward to appropriate areas
- Record deliveries in the format as required by the customer
- Perform other duties as assigned

**Job Requirements**:

- High School Diploma, or equivalent
- 2 years logistics, courier, dispatching experience
- Experience with service schedule software is an asset.
- Strong communication skills - Verbal and written
- Strong organizational and analytical skills
- Ability to multi-task with a high level of attention to detail and accuracy
- Proven ability to deal productively and professionally with internal and external customers
- Ability to prioritize in a fast-paced environment
- Ability to work in a team environment

**Yurek has a competitive compensation package and other perks including**:

- Opportunity to receive discretionary cash bonuses twice per year.
- Health/Dental/Life insurance benefits package, where the cost is shared between the employee and Yurek.
- RRSP Program with Employer Contribution
- Education Assistance Program for approved courses to upgrade knowledge/skills.
- Waived dispensing fees at pharmacy as well as being able to purchase all retail and home healthcare items at cost.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have any experience with routing and scheduling deliveries?
- Have you used dispatching software or tools?

**Education**:

- Secondary School (required)

**Experience**:

- Dispatching: 1 year (preferred)

Work Location: In person