Dispatcher

**Position Overview**

The Dispatcher plays a critical role in ensuring efficient daily operations by coordinating drivers, managing

schedules, and overseeing job dispatching. This position requires strong organizational and communication skills to

effectively assign routes, monitor driver performance, and resolve on-site challenges.

**Key Responsibilities**

1. Driver Scheduling & Dispatching
- Assign drivers to routes based on job requirements, availability, and efficiency.
- Schedule and coordinate driver shifts to ensure full route coverage.
- Monitor and adjust schedules to accommodate last-minute changes or delays.
- Ensure compliance with Hours of Service (HOS) regulations.

2. Call & Job Dispatching
- Receive and respond to customer service requests.
- Dispatch trucks to job sites and monitor job progress.
- Provide drivers with route details, job instructions, and safety guidelines.
- Act as the primary contact between drivers and operations.

3. Complaint & Job Site Issue Resolution
- Handle customer complaints regarding missed pickups, delays, or service issues.
- Coordinate with drivers to address on-site challenges.
- Escalate unresolved issues to management and implement corrective actions.

4. Container Inventory Management
- Track the location and availability of dumpsters, roll-off containers, and bins.
- Ensure efficient container rotation and proper allocation to job sites.
- Coordinate with operations to maintain accurate inventory records.

5. Driver Compliance & Performance Monitoring
- Ensure drivers adhere to company policies, safety protocols, and regulatory requirements.
- Track and review driver logs, Hours of Service (HOS), and route efficiency.
- Monitor vehicle inspections and ensure maintenance requirements are met.

6. Communication & Coordination
- Maintain constant communication with drivers via radio, phone, or dispatch systems.
- Provide real-time updates on road conditions, weather, and potential route changes.
- Collaborate with operations, maintenance, and customer service teams for smooth workflow.

7. Reporting & Record-Keeping
- Maintain accurate records of dispatch logs, route adjustments, and service requests.
- Generate reports on driver performance, fuel usage, and service efficiency.
- Analyze operational data to identify and implement areas for improvement.

**Required**Qualifications** & Skills**:

- High school diploma or equivalent (associate or bachelor’s degree in logistics, transportation, or a related field is a plus).
- Prior experience in dispatching, transportation, logistics, or a similar role preferred.
- Knowledge of Department of Transportation (DOT) regulations and Hours of Service (HOS) compliance.

**Skills**:

- **Strong Communication**: Ability to effectively communicate with drivers, customers, and internal teams via phone, radio, and dispatch systems.
- **Problem-Solving**: Quick decision-making skills to address scheduling conflicts, delays, and customer complaints.
- **Time Management**: Ability to handle multiple tasks, prioritize work, and manage time efficiently in a fast-paced environment.
- **Attention to Detail**: Ensuring accuracy in scheduling, reporting, and compliance tracking.
- **Organizational Skills**: Ability to manage driver schedules, container inventory, and dispatch logs effectively.
- **Team Collaboration**: Works well with operations, maintenance, and customer service teams to ensure seamless daily operations.
- **Customer Service Orientation**: Professional demeanor with the ability to handle service-related concerns effectively.
- **Ability to Work Under Pressure**: Capable of managing high-stress situations and adapting to unexpected changes in scheduling or job requirements.

**Why Work with YORK1?**

Our employees are essential in helping us achieve our mission of providing exceptional service and innovative solutions through our infrastructure and environmental services to some of Ontario's largest commercial and residential projects. They are the foundation of our success and represent our greatest strength. We focus on investing in our employees through career development and are building a culture of success that you can be a part of.

YORK1 supports diversity, equity, and a workplace free from harassment and discrimination. We are committed to an inclusive, barrier-free recruitment and selection process and workplace. If you are contacted to participate in the recruitment, selection, and assessment process, please advise the interview coordinator of any accommodations needed to any materials or processes used to ensure you have access to a fair and equitable process. We thank everyone who applies; however, only the most qualified applicants will be contacted.