Front Desk/night Auditor

2 weeks ago

Kingston, Canada Hampton Inn Kingston Full time

**Front Desk Agent**
- Greet customers immediately with a friendly and sincere welcome.
- Handle reservations, check-ins, check-outs.
- Must be able to accurately handle cash transactions.
- Good communication skills and multi-tasking skills is essential to this position.
- Knowledge of local attractions.
- Work well under pressure.
- Handle difficult situations with minimum supervision.
- Be able to work independently and as a team.

**Night Auditor**

**Responsibilities**:

- Prepare the daily night audit proceedings and system back-ups.
- Audit, balance and report on all cash and credit operations to include but not limited to over/short figures, deposits, counts, house charges, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits to ensure accuracy and verify proper cash handling procedures are followed.
- Ensure any discrepancies are reported and brought to the attention of the General Manager/Operations Manager
- Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily.
- Assist in taking and placing wake-up calls, as needed.
- Perform the duties of Guest Service Agent including check in/check out.
- Perform the duties of Bell/Door/Valet/cleaning/room checking.
- Have thorough knowledge of emergency and front office procedures.
- Ensure the safety and wellbeing of guests and staff during the overnight period.
- Other duties as assigned.

**Required Schedule**

**Morning Shift - 7am to 3pm, Pm Shift - 3pm
- 11pm, Night Shift - 11pm-7am**

**ONLY CANDIDATES ELIGIBLE TO WORK IN CANADA AND IS CURRENTLY IN KINGSTON WILL BE CONSIDERED FOR THIS POSITION**FLEXIBILITY IS REQUIRED**

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Kingston, ON K7K 7E6: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you multi-task and work under pressure?

**Experience**:

- Customer service: 2 years (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)

Work Location: In person

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