Client Service Coordinator

5 days ago

White Rock, Canada Monark Full time

At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are looking for a Client Service Coordinator to join us in a permanent, full-time role focused on supporting clients. You’ll play a foundational role in shaping how we deliver compassionate, personalized support—helping set the stage for future growth.

In this position, you’ll serve as the main point of contact for clients, guiding them through onboarding and ensuring they have the resources they need for successful outcomes. Your communication skills, attention to detail, and ability to manage sensitive cases with care will be key to your success.

Key Responsibilities

Client Support
- Manage inbound and outbound calls to assist clients.
- Guide clients through onboarding, including portal registration and information verification.
- Address client questions and concerns with empathy, patience, and professionalism.
- Build strong relationships and maintain ongoing communication to ensure a positive experience.

Program Coordination
- Assess individual cases to determine the most appropriate solutions.
- Coordinate with external partners and service providers as needed.
- Monitor progress and ensure timely follow-up and resolution for each case.

Compliance and Documentation
- Uphold confidentiality and follow privacy standards in all interactions.
- Maintain accurate records of client communication, case updates, and next steps.
- Stay informed on current processes, programs, and tools to support access and service delivery.

Qualifications and Skills

Required:

- 1+ year of experience in customer service, advocacy, or support roles.
- Strong communication skills—both verbal and written—with a high level of empathy.
- Comfortable navigating web-based systems and internal platforms.
- Organized, proactive, and able to work independently in a fast-paced environment.
- Professionalism and discretion in handling sensitive or confidential information.

Preferred:

- Experience in support services or case coordination.
- Familiarity with privacy standards and best practices for data protection.
- Bilingual or multilingual skills are an asset.

What We Offer
- Meaningful Work: Help people gain access to essential and often life-enhancing services.
- Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.
- Supportive Culture: Work with leaders who value empathy, accountability, and your growth.
- Long-Term Opportunity: This is a permanent position with room to grow and develop.

  • Client Service Coordinator

    1 week ago

    White Rock, British Columbia, Canada Monark Full time

    At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.We are looking for a Client Service Coordinator to join us in a permanent, full-time role focused...

  • Client Coordinator

    1 week ago

    White Rock, Canada Nightingale Medical Supplies Full time

    **Client Care Coordinator** **Minimum Requirements**: - Previous customer service experience (5 years) - Excellent verbal and written communication skills - Compassion and care when working with customers & other team members - Ability to multi task and time-manage - Ability to efficiently organize your work and set priorities **Responsibilities**: -...

  • Coordinator, Housekeeping Services

    1 week ago

    White Rock, British Columbia, Canada Fraser Health Full time $35 - $50

    SalaryThe salary range for this position is CAD $ $49.83 / hour Job SummaryAre you ready to lead a team and ensure a spotless, safe environment in a fast-paced setting? We're hiring a Full-Time Coordinator, Housekeeping Services to join our team at Peace Arch Hospital located in White Rock, B.C. We invite you to apply today and find out why employees...

  • Service-Learning Coordinator

    2 days ago

    White Rock, Canada White Rock Christian Academy Full time

    Location: White Rock Christian AcademyPosition: Service-Learning Coordinator (Non-teaching Role)Time Type: Part-Time (30% FTE)Salary Range: $58,093 – $106,576Date Posted: 10 Dec 2025Starting Date: 12 Jan 2026Closing Date: Until filled White Rock Christian Academy (WRCA) is seeking a passionate and organized Service-Learning Coordinator to support our...

  • Client Service Representative

    7 days ago

    White Rock, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 weeks ago

    White Rock, British Columbia, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Resident Services Coordinator

    2 weeks ago

    White Rock, Canada Baptist Housing Full time

    **Resident Services Coordinator** **Evergreen Manor | White Rock | Full-Time** **About You** **About The Role** Your role will encompass a diverse range of responsibilities, including exceptional customer service for both residents and visitors, whether in-person or via phone. You will take charge of inventory management, order processing, and handling...

  • Resident Services Coordinator

    2 days ago

    White Rock, British Columbia, Canada Baptist Housing Full time

    Evergreen Manor | White Rock, British Columbia, Canada |Temporary Full-Time (12 months)The OpportunityAt Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you'll find a fulfilling career in a collaborative environment where your growth and well-being are...

  • Clinical Coordinator, Community Mental Health

    2 weeks ago

    White Rock, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $45.66 - $57.04 / hour Why Fraser Health?: We are looking for a **Full Time**Clinical Coordinator, Community Mental Health & Substance Use Services** to join our team in **White Rock, B.C.** A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in...

  • Concierge

    2 weeks ago

    White Rock, Canada Cleantech Service Group Full time

    **Join Our Team as a Concierge!** We are seeking a dependable and professional Concierge to join our team at 12-floor residential building located in White Rock. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations. **Key duties & responsibilities**: - Resident Service: Assist...