Client Service Coordinator

2 weeks ago

White Rock, Canada Monark Full time

At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are looking for a Client Service Coordinator to join us in a permanent, full-time role focused on supporting clients. You’ll play a foundational role in shaping how we deliver compassionate, personalized support—helping set the stage for future growth.

In this position, you’ll serve as the main point of contact for clients, guiding them through onboarding and ensuring they have the resources they need for successful outcomes. Your communication skills, attention to detail, and ability to manage sensitive cases with care will be key to your success.

Key Responsibilities

Client Support
- Manage inbound and outbound calls to assist clients.
- Guide clients through onboarding, including portal registration and information verification.
- Address client questions and concerns with empathy, patience, and professionalism.
- Build strong relationships and maintain ongoing communication to ensure a positive experience.

Program Coordination
- Assess individual cases to determine the most appropriate solutions.
- Coordinate with external partners and service providers as needed.
- Monitor progress and ensure timely follow-up and resolution for each case.

Compliance and Documentation
- Uphold confidentiality and follow privacy standards in all interactions.
- Maintain accurate records of client communication, case updates, and next steps.
- Stay informed on current processes, programs, and tools to support access and service delivery.

Qualifications and Skills

Required:

- 1+ year of experience in customer service, advocacy, or support roles.
- Strong communication skills—both verbal and written—with a high level of empathy.
- Comfortable navigating web-based systems and internal platforms.
- Organized, proactive, and able to work independently in a fast-paced environment.
- Professionalism and discretion in handling sensitive or confidential information.

Preferred:

- Experience in support services or case coordination.
- Familiarity with privacy standards and best practices for data protection.
- Bilingual or multilingual skills are an asset.

What We Offer
- Meaningful Work: Help people gain access to essential and often life-enhancing services.
- Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.
- Supportive Culture: Work with leaders who value empathy, accountability, and your growth.
- Long-Term Opportunity: This is a permanent position with room to grow and develop.

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