Technical Analyst Ii

**Key Responsibilities**:

- Implement and manage services, procedures, tools, and documentation to ensure high service integrity and availability. This includes maintaining system documentation, technical support standards, and lifecycle management of services, including updates and patches
- Liaise with ITS resources, business clients, and IT vendors to ensure client priorities and issues are addressed promptly and effectively, maintaining strong communication and coordination
- Proactively advise, participate and implement best practices, continuously improving service delivery and aligning with the latest industry standards and technological advancements
- Implement changes to services in alignment with incident, problem, and change management protocols, ensuring compliance with IT standards
- Coordinate project-based work to identify and implement operational efficiencies and ensure continuous improvement in service delivery
- Stay informed, advise and provide education to staff of technology and industry trends
- Collaborate with vendors to ensure smooth system implementations
- Implement technology solutions to support various departments across the County. Leverage expert technology skills to consult on the design, enhancement, and support of County platforms
- Collaborate with cross-functional teams to understand client needs, gather requirements, define project scopes, and ensure successful implementation of enterprise solutions

**Qualifications**and Skills**:

- Degree in Computing Science, Business Administration, or another related discipline with a minimum of 3 years of experience in an IT environment or a 2-year Information Technology or Business Diploma with a minimum of 5 years of directly related IT experience
- ITIL Foundations certifications would be considered assets
- Experience with SharePoint Administration, Power Platform, SPFx, PowerShell is an asset
- Experience with HTML, CSS, JavaScript, Python, UX tools, and CMS platforms like WordPress, Django and Drupal is an asset
- Proven ability to work closely with clients to understand their needs and provide tailored solutions
- Strong background in creating and maintaining technical documentation, including user guides and troubleshooting manuals
- Excellent written and verbal communication skills, along with strong presentation and customer service skills
- Ability to build and maintain relationships, communicate and collaborate with stakeholders, find common ground, communicate progress and risks, and help others thrive in a continuously changing environment
- Advanced ability and experience working in a complex multi-stakeholder environment with competing interests and priorities
- Experience working in a Microsoft-based office environment, including MS TeamsOvertime as required and on-call as required

**Conditions of Employment**:
- Submission of a Satisfactory Criminal Record Check

**Who We Are**:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

**Why Join Strathcona County**:(depending on position)- Competitive salary and comprehensive benefits package, which includes:
- Extended health and dental coverage- Health and wellness spending account- Life and disability insurance- Retirement and pension programs- Earned day off program- Employee and family assistance program- Commitment to employee development, through internal and external training and development opportunities- Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experienc e may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.