Customer Service Outfitter

**_: _**The Customer Service Outfitter performs various Customer Service activities, to include greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front-end tasking to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest. They will provide an over the top customer service experience for every guest, ensuring that our customers feel welcomed and appreciated.

**_ ESSENTIAL FUNCTIONS:_**
- Greets all customers as they enter the store in a friendly and outgoing manner.
- Actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup.
- Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language.
- Checks in all customers’ merchandise for return.
- Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
- Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions. Additionally, will provide customers with promotional materials to support special events.
- Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
- Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. Please note, however, that Greeters themselves should never accept, possess, or handle a firearm while performing their job duties.
- ALL OTHER DUTIES AS ASSIGNED

**_ EXPERIENCE/QUALIFICATIONS:_**
- Minimum Degree Required: High School Diploma or Equivalent

**_ KNOWLEDGE, SKILLS, AND ABILITY: _**
- Excellent organization skills and attention to details.
- Experience in a customer service environment.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.

**_ TRAVEL REQUIREMENTS:_**
- N/A

**_ PHYSICAL REQUIREMENTS:_**
- Regularly walks and stands
- Occasionally performs computer work and lifts up to 50 pounds
- Seldom to never sits
- Constantly communicate with others to exchange information
- Constantly repeat motions that may include the wrists, hands and/or fingers.
- Occasionally work in low or high temperatures
- Occasionally work in outdoor elements such as precipitation and wind.
- Occasionally work in noisy environments
- Light work that includes constantly moving and lifting objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

**_ INDEPENDENT JUDGEMENT_**:

- Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Bass Pro Shops