Inside Alarm Service Customer Support

4 days ago

Burlington, Canada Tek Systems Group Full time

**Job Summary**

ATTENTION SECURITY ALARM TECHNICIANS AND MONITORING STATION STAFF - Tired of being out in the field dealing with traffic, weather and so on or working 24/7 in a cement box 365 days a year. This might be the opportunity for you

We are seeking a motivated and enthusiastic Insider to join our dynamic team. Tek Systems Group is a full service, multi-system, low voltage integrator looking for an inside service rep to help troubleshoot and provide customer service to our clients.

**Responsibilities**
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Use logical troubleshooting techniques to assist customers or determine if on site service is required.
- Conduct data entry tasks accurately to maintain up-to-date customer records.
- Utilize remote connection software and other equipment specific programs to assist in operating and using customer equipment.
- Communicate effectively in English.
- Process and ship equipment direct to customers.
- Assist with providing service quotes on upgrades or add ons as needed without pushy sales techniques or overselling.
- Assist with administrative tasks as needed, including filing and document management.
- Utilize Excel and other office software to generate reports and analyze data.
- Maintain professional phone etiquette while interacting with customers.
- Collaborate with team members to improve data entry processes and systems.

**Skills**
- Excellent Customer Service and Support skills
- Proficient in English; multilingual abilities (Spanish or other languages) are highly desirable.
- Previous experience in alarm and low voltage industry an asset
- Strong data entry skills with a keen eye for detail.
- Ability to perform logical troubleshooting via phone and online tools.
- Eager to learn and interact with new and changing software and equipment.
- Excellent communication skills, both verbal and written, to facilitate effective interactions with customers.
- Previous experience in customer service is preferred.
- Proficient in using computer systems, including office software such as Microsoft Office Suite (Excel, Word).
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Ability to handle high call volumes while maintaining a positive attitude
- Ability to analyze information quickly and make informed decisions based on customer needs.
- Ability to work independently as well as part of a team.
- Strong communication skills to interact effectively with customers and colleagues.
- Strong organizational skills to manage multiple tasks efficiently.

Join us as an Insider, where your contributions will directly impact our customers' satisfaction and our company's success

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)
- Low Voltage Service: 1 year (preferred)

Licence/Certification:

- Clean criminal background check (required)

Work Location: In person

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