Bell Person

5 days ago

Victoria, Canada Coast Victoria Hotel & Marina by APA Full time

The Bell Person contributes to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service with every guest interaction. The position is responsible for maintaining a positive front of the house environment while maintaining high internal & external guest service standards at all times.

**We offer a benefits program as unique as you are**
- Earn competitive wages, commission and gratuities.
- Paid extended medical, dental benefit (dependent on hours).
- Enjoy generous employee discounts on rooms and meals.
- Get recognized and earn gift cards for outstanding performance with programs such as Ambassador of the Month and Coast Kudos.
- Celebrate Ambassador birthdays, anniversaries and life milestones with us.

**Responsibilities**:

- Provides luggage service upon guest’s arrival and departure and rooms the guest in a professional manner.
- Stores luggage for guests accurately and efficiently.
- Delivers morning newspapers, and room service orders when there is no room service ambassador available
- Assists valet attendant(s) with parking guest vehicles.
- Works closely with all members of the Front Desk Team.
- Demonstrates knowledge of hotel group bookings and scheduled events.
- Ensures the cleanliness of the Front Desk, lobby, and driveway area.
- Contributes to a positive guest experience.
- Assists in arranging transportation (taxi, shuttle, tour bus, etc.) for guests.
- Reads logbook to be informed of day's events.
- Checks for VIP arrivals and delivers VIP amenities as required.
- Provides recommendations to guests on local sights and attractions.
- Other duties as assigned or required.

**Skills/Knowledge/Experience**:

- Completion of Secondary School.
- Outgoing, warm and friendly personality.
- Clean driver’s abstract indicating a safe driving record (Class 5 License).
- Must be able to drive both manual and automatic vehicles.
- Familiar with local area.
- Demonstrates superior customer service philosophy.
- Enjoys working in a fast paced environment.
- Ability to work a flexible schedule including overnight shifts, weekends and holidays.

**Required availability: Fridays, Saturdays & Sundays 6:30am to 3:00pm, Monday and Tuesday evenings from 3:00pm to 11:00pm.**

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

**Job Types**: Full-time, Permanent

**Salary**: $16.90 per hour

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Flexible language requirement:

- French not required

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