Information and Technology

**WORKING WITH US**

MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we're committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF.

**Job Information**

**Position Level**: Individual contributor

**Department**: IT Unit

**Position Status**: Permanent

**Activity Rate**: 100 % (37.5 hours/week)

**Location**: Montreal

**Salary Grade**: Level B on the MSF Canada Salary Grid, $58,762 per annum (non-negotiable)

**Status**:Must be legally entitled to work in Canada

**Benefits**: Health Spending Account, Lifestyle Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), 5% RRSP contributions (no matching required), starting 4 weeks' Vacation/year, flexible work hours, annual professional development budget, Employee and Family Assistance Program (EFAP), and a positive and innovative office culture grounded in our core values of humanity, integrity and results.

**Impact Statement**

**Key Responsibilities**

**Technology and Solutions**:

- Work collaboratively with the IT team on new technology, solutions and projects, supporting issue and change management
- Evaluate and optimize tools to ensure integration with existing organizational technologies
- Keep abreast of critical IT security/ Cyber Security developments and best practices

**End-User Support**:

- Provide first-level help desk services on software and hardware issues, with a view to maintaining and keeping the systems running with minimum downtime
- Provide orientation to new users of existing technology
- Support desktop and meeting room video conference equipment/services

**Technical Support**:

- Troubleshoot errors and fix system issues; perform routine maintenance on user desktops/laptops, including account creation and support
- Develop, maintain and manage relationships with clients (including internal staff) and partner organizations in order to implement and manage projects, and managing expectations during project delivery
- Provide internal information technology support, such as server security, software updates, and hardware maintenance
- Participate in moves, additions, and changes to network and systems access for new, departing, or transitioning employees. This includes re-imaging and configuring computers, and desk setups and moves
- Other tasks as required

**Core Competencies**
- **Initiative and Innovation; Proficiency Level 2**: Takes action in complicated and critical situations; Works towards solving a problem despite uncertainties; Offers more than one solution for difficult situations when procedures and guidelines are not relevant or sufficient
- **Service Orientation; Proficiency Level 3**: Anticipates clients' needs; Offers services that deliver added value to clients; and is proactive in ascertaining the future needs of clients and understanding their underlying needs.
- **Planning and Organizing; Proficiency Level 2**: Anticipates potential incidents and deviations from the planning and foresees solutions and keeps priorities identified and distinguishes between important and urgent issues
- **Analytical Thinking; Proficiency Level 2**: Breaks a problem down into parts and analyses each part in detail and sees beyond the surface to get to the root of a situation, problem or potential opportunity
- **Cross-cultural Awareness; Proficiency Level 3**: Can incorporate patterns and adjust behaviour (i.e. habits and customs) according to the environment (place and context) and to the culture of colleagues, and incorporates experiences and different opinions, making references to them, interacting in an efficient, positive and integrated way
- **A Commitment to MSF's Principles; Proficient Level 2**: Understands and supports the commitment to provide medical assistance to populations in distress, observing the principles of humanitarian action and medical ethics, and the willingness to direct their interest and behaviours towards the social mission of MSF

**Knowledge** and Experience**
- Demonstrated experience in intermediate technical support or technology coordination roles
- Knowledge and experience with SharePoint administration, rights management, and IDaaS solutions
- Knowledge of VoIP, cell phone technology, and videoconferencing
- HTML/CSS/PHP/JavaScript, Anti-Virus & Firewall Security, and Virtual Private Networking are all desirable
- Demonstrated problem solving, organizational and interpersonal skills

**Education, Certifications, and Languages**
- ITIL, CCNA or other IT-related certifications, desirable
- Fluent in