Manager, Decision Support and Business

**Company Bio**

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

**Position Summary**

**Manager, Decision Support and Business Intelligence**
Your goal in this position is to lead a team of analysts and developers committed to advancing effective decision making using advanced information and analytical tools. This role involves extensive collaboration with front line clinical teams, medical leadership and staff physicians, and support teams across the organization, including Financial Services, Quality and Patient Experience, Information Services, Patient Support Services, and Human Resources. In addition, you will develop and maintain close working relationships with various external stakeholders (e.g., MOHLTC, CIHI, OH) and other health care sector partners (e.g., OHT, CCAC, community physicians, GTA Hospitals). You have strong coaching and mentoring skills with a proven track record of developing high performing teams. You have excellent written and verbal communication skills, including delivering presentations with complex information to senior administrative and medical leadership. You have strong technical and interpersonal communication skills with the ability to work with various levels of management up to and including Senior Management as well as work within a multi-functional team. You demonstrate proven stakeholder engagement and collaboration skills. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients, and families.

**On a practical level, you will**
- Lead the Decision Support team to ensure excellence in customer service, continuous performance improvement including introduction of innovative technologies and processes to enhance efficiency and effectiveness in data capture, processing, and reporting.
- Develop and enhance core processes and workflow related to the data and analytics lifecycle (i.e., data acquisition, analytics request intake, report retirement).
- Develop and maintain a strong engagement with key stakeholders to understand business needs and priorities for each business unit and to continuously improve reporting.
- Interpret, implement and ensure compliance with policies, operating plans and processes affecting decision support, risks, and regulatory compliance.
- Forecast, plan, prepare, or contribute to the Program’s operating and capital budget.
- Ensure effective human resource allocation through recruitment, selection, training, productivity monitoring, discipline and performance management.
- Oversee reporting and analytics technology expansion including: ongoing development and implementation of strategies related to information systems and tools i.e., processes and expertise required to aggregate, transform, analyze, and generate reports required to support strategic and operational decisions that enhance organizational performance and improve quality.
- Work in collaboration with Information Services and Research & Education teams on the development of information systems and tools to support strategic initiatives that advance the hospital’s research, education, and clinical care delivery mandates.
- Foster relationships that ensure close collaboration among Analytics and Business Intelligence, Financial Services, Quality and Information Services teams to successfully adapt to funding reform (i.e., HSRF) including: ongoing support to all stakeholders who capture, process, and submit data which impacts funding and case costing, effective use of internal and external data repositories and analytical tools to understand NYGH performance relative to other hospitals, and identify opportunities for operational and/or clinical quality improvement.
- Foster a learning organizational culture that invites questions, curiosity and experimenting.
- The manager must possess a balanced mix of technical prowess, business