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Spa Manager

2 weeks ago

Toronto, Canada Damara Day Spa & Medical Aesthetics Toronto Full time

**Job Title: Spa Manager**
**Location: Yorkville, Toronto, ON**
**Company: Damara Day Spa & Medical Aesthetics**
**Employment Type: Full-Time - On-Site 40 hrs/week**

**Compensation: 50k Annual + Bonus**

**About Us**:
Located in the heart of Toronto's prestigious Yorkville district, Damara is a world-class wellness destination offering an unparalleled experience of relaxation, rejuvenation, and self-care. Our commitment to exceptional service and premium treatments has made us a sought-after sanctuary for locals and visitors alike.

We are seeking an experienced **Spa Manager** to lead our team of skilled therapists, estheticians, and front-of-house staff, ensuring that our clients receive the highest level of service in a serene and luxurious environment. If you're passionate about spa operations, client service, and team leadership, this is the perfect opportunity for you.

**Key Responsibilities**:

- **Team Leadership & Staff Management**:
Oversee a team of spa professionals, including therapists, estheticians, and front desk staff. Provide coaching, training, and performance evaluations to ensure consistent high-quality service.
- **Client Relations**:
Cultivate a warm and welcoming atmosphere for clients, addressing their needs and ensuring their experience exceeds expectations. Handle client feedback, complaints, and concerns with professionalism.
- **Operations & Scheduling**:
Oversee day-to-day spa operations, including scheduling appointments, managing treatment rooms, ensuring supplies and equipment are well-maintained, and coordinating staff coverage.
- **Financial Management**:
Monitor and manage the spa’s budget, including revenue and expenses. Track sales performance, manage inventory, and implement strategies to increase revenue and optimize profitability.
- **Marketing & Promotion**:
Work closely with the marketing team to develop and implement promotions, seasonal offerings, and partnerships to attract new clients and retain loyal ones.
- **Quality Control & Standards**:
Ensure all treatments, services, and spa facilities follow health and safety regulations, maintaining the highest hygiene and quality standards.
- **Administrative Tasks**:
Handle booking systems, client records, payroll processing, and other administrative tasks to ensure smooth operations.

**Qualifications**:

- 3+ years of experience in spa management or a similar leadership role in the hospitality or wellness industry.
- Strong understanding of spa treatments, wellness services, and the luxury spa market.
- Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.
- Excellent organizational and time-management skills.
- Strong business acumen, with experience managing budgets and meeting financial targets.
- Passion for health, wellness, and delivering exceptional client experiences.
- Familiarity with spa management software and point-of-sale systems.
- Knowledge of the local Toronto/Yorkville area and its high-end clientele is an asset.

**What We Offer**:

- Competitive salary with performance-based bonuses.
- Discounted spa services and products.
- Opportunities for professional development and growth within a luxury spa brand.
- A collaborative and dynamic work environment at a prime location in Yorkville, Toronto.

**How to Apply**:
Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Flexible schedule
- Store discount

Flexible language requirement:

- French not required

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 2 years (required)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person