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Customer Service Specialist

2 weeks ago

Montréal, Canada Workplace Options Full time

**Workplace Options**:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Description**:
**Responsibilities**:

- Provide top-notch customer service provided in written or verbal interactions with our clients and providers
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched referrals that meet the client’s needs
- Perform quality assurance callbacks to our clients
- Maintain a high quality work in all aspects of the position
- Contact businesses or private individuals by phone in order to provide confirmed/ matched referrals to meet the Employee's needs
- Timeliness of research
- Grammatically correct and error free cover letters and referrals
- Maintain communication with clients and associated EAPs as required
- Full-time/ 40 hours a week Monday to Friday 8AM to 4:30PM EST

**Skills**:

- Detail oriented
- Ability to work independently and as a team
- Exceptional organizational, relationship building and interpersonal communication skills
- Able to manage time effectively in order to handle multiple tasks
- Able to handle fast-paced and ever-changing environment

**Requirements**:
**Required Education/Qualifications**:

- Bachelor’s degree
- Strong English, verbal and written communication skills
- Social Work or Senior Care preferred
- Must be fluent in French (verbal, readings, writing)

**Benefits**:
Examples of our commitment to employee wellbeing include:

- Gym Reimbursement
- Travel Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.