Staff Product Manager, Billing and License

-Clio
is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice

Summary:
Summary:
Clio’s portfolio of products is rapidly growing. The platform team that powers our multi-product vision is seeking a dynamic and experienced Senior Product Manager to lead the development and evolution of the functionality that supports our customer billing and license management tools. As the owner of these product areas, you’ll have a direct impact on how customers receive statements, make payments to Clio, manage their licenses across a multi-product platform, and ultimately scale our products.

This role can be performed from one of our Canadian offices, or remotely within Canada. Some exceptions may apply.

What you’ll work on:
As the Senior Product Manager for Clio’s Centralized Billing System & License Management, you will spearhead the visioning, strategic planning and roadmap execution for the product functionality that Clio relies on for revenue, including owning the roadmap to support the different monetization models, pricing and packaging of the multiple products we’ll be launching in the coming years, the integration of various systems including our CPQ system and ensuring adoption and acting on feedback received from our Operational and Go To Market teams. You’ll work with internal stakeholders across product, engineering, sales, channel partnerships, as well as internal and external customers to develop the platform on which Clio runs license management and customer billing.

Strategic Product Leadership:
- Develop and execute the product vision and strategy for our Centralized Billing and License Management functionality, and represent the business and customer within the product organization.- Drive innovation and differentiation through the introduction of new billing and licensing features, enhancements, and integrations which can be leveraged by Clo’s multi-product portfolio.- Define how our internal billing and license management systems will integrate with our CRM and CPQ systems.- Conduct analysis to surface insights, identify and shape new opportunities to improve the customer experience and reduce friction through the payment journey, decrease support tickets and eliminate top user pain points.- Lead and inspire a cross-functional team of engineers, designers, and other stakeholders to deliver high-quality platform-layer tools.

Product Development and Lifecycle Management:
- Build, ship and improve Clio’s billing capabilities, such as recurring, usage-based, hourly billing - providing a great user experience during checkout.-
- Further develop robust integrations with Clio’s payment processors and broaden support for additional payment methods.- Build strong partnerships with business stakeholders (e.g. Finance, Sales, Marketing, RevOps and Channel Partnerships), external partners, product and engineering teams.- Partner with other product leaders to build infrastructure for new products and geographies, solving complex payments challenges as we expand globally, implementing alternative methods of payment, unique license conditions, etc.- Implement agile methodologies and best practices to optimize product development processes and accelerate time-to-market.

What you bring:
- 5+ years experience in product management within SaaS B2B models.- Proven experience building and managing systems that perform subscription management, revenue recognition, automated recurring billing, and license management.- Ability to understand complex, technical architectures to map out billing and licensing data flows and requirements between dependent systems within a multi-product environment.- Clear and confident communication with design and engineering teams and stakeholders across the company; strong interpersonal skills.- Strong business sense and understanding of prioritization linked to overall company strategy.

Bonus points if you have:
- Legal Tech Acumen:
- Strong understanding of legal tech trends, compliance standards, and industry regulations.- Ability to bridge the gap between legal requirements and technological solutions.

What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.- Flexible time off policy, with an encouraged 20 days off per year.- $2000 annual counseling benefit- RRSP matching and RESP contribution- Clioversary recognitio