Traffic Management System Operator

**Traffic Management System Operator**:
**Job ID**:

- 234831

**Posting status**:

- Open

**Organization**:

- Ministry of Transportation

**Division**:

- Traffic Operations - Central Region

**City**:

- North York

**Position(s) language**:

- English

**Job term**:

- 5 Permanent, 7 Temporary (up to 12 months, and up to 42 weeks reoccurring seasonal)

**Job code**:

- 16708 - Communications Operator 2

**Salary**:

- $29.29 - $32.49 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Help keep Ontario's roads safe**: Join our Traffic Operations Centre and play a key role in managing emergency situations and overseeing the safety and efficiency of the provincial highway network. If you're ready to be at the centre of road safety and emergency response, this is the role for you.

This posting includes the following positions:

- 5 permanent positions
- 3 temporary, up to 12 month positions
- 4 reoccurring seasonal positions, up to 42 weeks annually

Working in a shift work environment with rotating shifts Monday through Sunday 24/7, 365 days, you will:

- manage traffic on provincial highways to improve safety and efficiency of traffic flow
- operate two-way radios and traffic management systems
- prioritize the sharing of information in high pressure emergency situations while maintaining composure and professionalism
- monitor and record incidents, and prepare and review logs and reports
- contribute to the continuous improvement of traffic management strategies

Learn how Traffic Operations Centres help people plan their routes and travel safely across the province through the Ontario 511 traveller information service. Information included on the Ontario 511 map page is updated through incident reports created by the Traffic Management System Operator position.

**What you bring to the team**:
**Technical Knowledge and Experience**: You have experience with:

- incident and emergency response
- using information tracking systems that monitor real-time data
- using emergency radios, communications systems, or similar tools

**Communication and Interpersonal Skills**: You can:

- build and maintain relationships when collaborating with different offices, partners, agencies, and emergency services
- prioritize information sharing and exercise tact and judgment in stressful situations
- identify and communicate relevant facts clearly and concisely

**Problem Solving and Organizational Skills**: You can:

- evaluate and solve problems to anticipate issues and make quick judgements based on the nature of the incident
- monitor and report on traffic incidents to share real-time information that informs decision making
- multi-task in time-sensitive and high-pressure situations to assess and implement appropriate traffic management services

**Computer Skills**:

- you can use different types of technology and software to monitor, track and interpret multiple sources of information at the same time
- you can maintain accurate records and database entries related to traffic incidents and operations

**Hours of Work**:

- This position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.

**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**What we offer**: We are a collaborative and inclusive team where we support each other in solving problems and ensuring traffic flow and safety in the Central region. Our team is passionate about the responsibility we have in helping people on the roads and we take pride in our ability to make a difference every day.

The Ontario Public Service is one of Ontario's largest employers. Employees work for various ministries, with offices in more than 70 cities across the province. We offer:

- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups