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Customer Care Coordinator

2 weeks ago

Nanaimo, Canada Harris Kia Full time

**Customer Care Coordinator**

The Customer Care Coordinator is responsible for increasing customer retention, and maintaining and promoting an exceptional customer experience. The position is responsible for booking sales and service appointments, following up service customer concerns and managing customer calls.
- Great with people? Perfect, we want to talk to you.
- Have previous exceptional Customer Service or Call Center experience? Even better, you’ll be amazing.

**Who You Are**
- Excellent communicator (you can talk to anyone, right)
- Highly organized and computer savvy
- You like a fast-paced environment where you are always busy

**Essential Job Duties**
- Work with the the Sales and Service Managers, and general staff in the Service Department
- Positively motivate, and support a successful Sales and Service environment;
- Coordinate activities with the Sales and Service Managers to ensure staffing requirements match bookings
- Continuously engage customers, provide outstanding customer experiences, and drive referral and repeat business;
Full benefits including extended medical, and dental is also offered. Posted salary based on minimum compensation before performance bonuses. Contact our Service Manager, Kolbi McLean, with your resume and for more information.

**Job Types**: Full-time, Permanent

Pay: $40,560.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- 10 hour shift
- Day shift

Application question(s):

- Do you live in Nanaimo or surrounding area?

**Experience**:

- Exceptional Customer Service: 1 year (preferred)

Work Location: In person