Access Control Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Access Control Manager will be responsible for managing a team or experts executing user access provisioning and de-provisioning activities across multiple platforms (AEB ‘M90A, FDCT, NWKC’ Mainframe, Heather Mainframe, RACF, TSO & Active Directory). They will also provide support and serve as a liaison for activities related to security, compliance and internal/external audits. Under the direction and leadership of the Senior Access Control Manager, the function will technically support our customers by processing security and compliance requests, executing and maintaining procedures to support compliance and team projects as directed.

**Role Duties**
- Manage a team of access provisioning specialists; providing leadership and acting as an escalation point for issues.
- Execute user access provisioning and de-provisioning activities across multiple platforms (AEB ‘M90A, FDCT, NWKC’ Mainframe, Heather Mainframe, RACF, TSO & Active Directory)
- Collaborate with Sun Life peers on compliance, security and related concepts and controls to ensure the organization aligns with the Sun Life Logical Access Security Directive
- Act as a mentor to existing team, providing oversight & training
- Ensure security and compliance requests are completed within defined **S**ervice **L**evel **A**greement’s
- Assist with internal\external, 3rd party compliance & audit requests
- Provide administration and support for RACF Digital Certificates
- Support owners of internal and regulatory controls such as SOX, SSAE16 and PCI by providing the appropriate documentation and position of compliance
- Provide first & second level support on access related queries (via Departmental Mailboxes, Chat Pods & Phone)
- Develop and maintain IAM processes, procedures and documentation
- Provide SLA compliance reports and metrics to Senior Management
- Lead & participate in meetings as required
- Inform Senior Access Control Manager of any concerns related to security or compliance vulnerabilities
- Provide out of hours on-call RACF, AEB, Heather Mainframe support on a rotating basis or as required
- Researching Industry best practises and identifying areas for improvement
- Provide support for Security initiatives\team projects

**Requirements**:

- Third Level Certificate or Higher
- 3+ years’ experience in Identity & Access Management role
- 3+ experience in RACF & Mainframe
- Familiarity with Heather Mainframe, AEB ‘M90A, FDCT, NWKC’ Mainframe, SailPoint IdentityIQ, Active Directory & Service Now
- Excellent verbal and written communication skills
- Ability to work in a demanding environment by prioritizing tasks and escalating/communicating issues as required
- Ability to seek assistance to overcome obstacles
- Strong problem solving and decision-making skills
- Work independently, demonstrate initiative, adapt to change, engage in collaborative thinking, work in a virtual setting and maintain attention to detail
- Good customer service, and relationship skills
- Ability to effectively communicate with internal/external clients, management, and other IT and business resources
- Understand the typical business issues related to security and compliance
- Skills to understand and analyze processes for internal\external audits and regulatory requirements (i.e. SSAE16, SOX, PCI)
- Team player with a positive attitude
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

**Core competencies**
- ** Puts the Client first - **Prioritizes Security Access Security team workload to ensure a timely and efficient service leading to enhanced client experience
- ** Understands our Business - **Has a strong understanding of the current Security Access Services team support and provisioning structure
- ** Drive for Results - **Should be flexible with a ‘Can Do’ attitude
- ** Demonstrate Resilience and Adaptability - **Should adapt easily to change and be flexible to meet Departmental changes and needs
- ** Engage and Influence - **Should be able to work within a team as well as deliver results through self-discipline, setting targets from themselves throughout

At Sun Life we strive to create a flexible work environment where our employee