Field Manager

Overview:
**Field Manager**

**Reports To**:General Manager

**Status**: Full-time, Regular

**Category**: Operations/Management

**Location Name**: Service Experts Heating & Air Conditioning

**Location Address**: Calgary, AB

**Join the team of experts and realize your true potential**

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

**Position Summary**:
The Field Manager is responsible for managing a team of field-based technicians, installers, electricians, and/or plumbers delivering high quality service, maintenance, repair, and/or installation of HVAC, electrical, and/or water related products, including: Furnaces, Air Conditioners, Boilers, Water Heaters, and other Energy-Related products. Within the business, the Field Manager has a specific responsibility for ensuring the delivery of the financial and operational targets allocated to him/her. The Field Manager may also be required to undertake work for the area of a project nature. This will focus on issues such as cost control and process development. This position will require travel locally within a specific geographic area on a daily basis to meet with team members and customers on-site.

**Responsibilities**:

- Foster a Safety Culture.
- As a member of the General Manager’s team, the Field Manager will develop the business and contribute to the profitability of the organization.
- Manage a team of field-based technicians, installers, electricians, and/or plumbers, ensuring that the standards and targets set for excellence, customer satisfaction, productivity, and cost control of labour, contractors, and other resources used by the team are met. This may require the production of personal action plans.
- Forecast and meet staffing requirements in line with the planning process to ensure an effective staffing/workload match and that productivity target/quality standards are met.
- Ensure that day-to-day operational issues which impact service delivery are identified and resolved.
- Schedule shifts to ensure that customer and business requirements are met.
- Undertake and ensure quality control is carried out so that all work complies with current codes, gas safety regulations, and standards.
- Use information gained through day-to-day supervision and quality control to improve business processes.
- Ensure competency and performance appraisals are undertaken, so that training needs are identified and met.
- Develop and maintain excellent customer relations and resolve customer complaints.
- Take action to identify and address the cause for complaints so that repetition is minimized.
- Identify potential or possible ways in which working practices can be improved and new methods introduced to maximize profitability.

Qualifications:

- Experience in the HVAC, plumbing, and/or home services industry is a must.
- Demonstrated commitment to excellence in customer service, sales leadership, and sound base of technical and computer skills required.
- Excellent communication, organizational, and analytical skills.
- Capable of working under pressure to meet deadlines for productivity and financial targets.
- Ability to motivate team members to meet or exceed targets.
- Valid driver’s license with acceptable driving record.
- The ability to work overtime and weekend hours as required.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.

**What Do We Offer You as an Employee?**

The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a **full-time, permanent** member of the team:

- Competitive pay, including incentive opportunities for many positions.
- 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
- RRSP Plan with company matching component.
- Long-Term disability insurance that can protect you and your family if you are unable to work.
- Discounts and perks at many retail stores and online through the Perks program.
- Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
- Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
- A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
- Training and development courses available through our online Learning Management System.
- Extensive career development opportunities.