Front Desk Agent Full Time

4 days ago

Fort St John, Canada Pomeroy Lodging LP Full time

**$18/hour**

**We are looking for a Front Desk Attendant to join our team**

As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year.

**Pomeroy Perks**:

- Competitive wages and Health and Wellness benefit plan
- Paid on the job training with additional learning opportunities
- Growth and development opportunities, both personal and professional
- Personal days: 5 per year after 90 days of continued employment
- Pomeroy Stay Travel Program
- IHG Stay Travel program

**Main Duties**:

- Anticipate guest needs, respond promptly, acknowledge all guests
- Adhere to all standard operating procedures and understand all department processes and policies
- Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
- Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure

**Skills/Requirements**:

- Previous experience an asset
- Post-Secondary education in a related field is an asset
- Computer savvy
- Proficient in English
- Attention to detail and pride in one’s work
- Advanced communication skills
- Confidence to endure periods of working alone
- The ability to withstand long periods of standing

**Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.

**About Pomeroy Lodging***

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.

  • Front Desk Agent

    6 days ago

    Fort St. John, Canada PATARA HOLDINGS LTD. (1145089 B.C. LTD.) Full time

    Location = 10707 102 Street, Fort St. John, BC, V1J 5L3 Company Name = Motel Inn Fort St. John, BC (Patara Holdings 1145089 B.C. LTD.) Job Title = front desk agent Wage Rate = $17.00 / hour Vacancy = 1 vacancy Job Type = Permanent employment, Full time 40 hours / week Start Date = As soon as possible Employment conditions = Early morning, Morning, Day,...

  • Front Desk Supervisor

    3 weeks ago

    Fort St. John, Canada Canada's Best Value Inn Full time

    Canada’s Best Value Inn, located at 9705 Alaska Road, Fort St. John, BC V1J 1A4, is looking for a Front Desk Supervisor. This is a year-round, full–time position. We are committed to providing 24-hour service as part of our commitment to making our guests’ visits as pleasant and comfortable as possible.The right candidates will provide the following...

  • Front Desk Agent

    1 week ago

    St. Albert, Canada Holiday Inn Express and Suites St Albert Full time

    **POSITION TITLE**: Frond Desk Agent **DEPARTMENT**: Front Desk **REPORTS TO**: Front Office Manager ***: At the heart of our hotel is an energetic, organized, and empowered Guest Services Team that’s all about delivering top-notch service—with a smile! We’re here to make every guest feel welcomed, valued, and at home while keeping things running...

  • Front Desk Agent

    6 days ago

    Fraser-Fort George H, Canada Terracana Ranch Resort Full time

    **Front Desk Agent - Terracana Ranch Resort** **Job Summary**: As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Terracana Ranch Resort, our Guest Service Team wears most of the hats of a traditional hotel - from reservations specialist to activities director; we do it...

  • Front Desk Agent

    2 weeks ago

    St. John's, Canada Super 8 Saint Johns Full time

    **Job title: Front Desk Agent** **Responsible to: Guest Services Manager** **SCOPE AND GENERAL PURPOSE** Greet and register guests, provide prompt and exceptional service, close out guest accounts upon completion of stay to meet our standards of quality. Offer courteous service, answer the switchboard and offer guest service recovery. **MAIN...

  • Front Desk

    6 days ago

    Fort Saskatchewan, Canada Best western Plus Fort Saskatchewan Full time

    The Best Western Plus Fort Saskatchewan is looking for enthusiastic individuals to join our team! As a company focused on customer service and guest loyalty we require the following traits: - Outgoing - Charismatic - Able to work under pressure - Punctual - Empathetic - Well versed in computers and the Microsoft Office Suite - Problem solving skills -...

  • Front Desk Agent

    1 week ago

    St. John, Virgin Islands (U.S.), Canada Stanmar Full time

    OverviewFront Desk Clerk Level I is an entry level position with responsibilities that include but are not limited to operating telephones in a polite and friendly manner following proper telephone etiquette, greeting members and guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the...

  • Front Desk Agent at Ace inn Fort McMurray

    4 days ago

    Fort McMurray, AB TH S, Canada Ace Inn Full time

    Job OverviewWe are seeking a friendly, professional Front Desk Agent to provide exceptional guest service at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and...

  • Ft Front Desk Agent

    2 weeks ago

    St. Albert, Canada Best Western Plus The Inn at St. Albert Full time

    **We are currently seeking a Full Time Guest Service Agent at the award winning Best Western Plus The Inn at St. Albert.** Best Western has been serving guests for 70 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members like family, too....

  • Front Desk Agent

    1 week ago

    St. John's, Canada Best Western Plus St-John's Airport Hotel & Suites Full time

    Represents the hotel to the guest throughout all stages of the guest’s stay. Works with all hotel staff to ensure each guest have a superior customer care experience. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Audits, balances, and reports...