Property Manager

**About Chard**

Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With a portfolio spanning Metro Vancouver, North Vancouver, and Greater Victoria, we specialize in large-scale residential and commercial communities, with a focus on community enhancing, purpose-built rental housing. Our portfolio includes market condominiums, affordable homeownership, strata commercial, and hotel developments.

We partner with leading institutions and organizations such as BC Housing and YWCA Metro Vancouver to deliver inclusive, community-focused housing solutions. To date, we’ve completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space. By 2030, we’re on track to be managing and operating over 3,000 homes across Vancouver, North Vancouver, and Victoria.

What sets Chard apart is our full-spectrum approach. We not only develop projects, we also manage and operate them. Through our property and asset management services - available to both our own developments and those of other developers - we ensure long-term value and care for the communities we help create and foster.

Our close-knit, dynamic team thrives on collaboration, trust, and care. We’re proud of our high-performance culture and deeply committed to the Residents we serve and the communities we build.

**Why We Exist**
At Chard, our purpose is Beyond Buildings. We create spaces that enrich lives, strengthen communities, and make a positive impact on people and places.

**Where We're Headed**
Our vision: Chard Champions Communities. Through design, development and service, we create places where people don’t just live - they build a home.

**How We Work**
Our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected.

**Our Values**
- Community - We put our Residents and our team at the heart of every decision.
- No Ego - We value effort and humility over flashiness.
- Service - We provide exceptional service in every interaction.
- Integrity - We operate with honesty and transparency.

The 5 Keys to Service at Chard: Safety, Charm, Detail, Efficiency, Belonging

**What This Role Is All About**

The Property Manager at The Cascades plays a key leadership role in creating an exceptional living experience for every Resident in this 580-unit, high-end rental community developed by Chard.

Leading a team of approximately 12, this role ensures that every aspect of daily operations - from maintenance to leasing to community engagement - reflects Chard’s commitment to quality, service, and care. You’ll guide your team to deliver consistently high standards of hospitality and professionalism within a beautifully designed, amenity-rich environment featuring premium homes, curated common spaces, and vibrant retail areas.

This is a rare opportunity to help shape a flagship residential community where service, connection, and excellence come together.

**What You’ll Be Doing**

As Property Manager, you’ll set the tone for a Resident-first culture - ensuring The Cascades operates with warmth, efficiency, and professionalism. You’ll lead by example, motivating your team to anticipate needs, resolve issues quickly, and deliver thoughtful, consistent service.
- Oversee all aspects Resident satisfaction and operational performance of the 580-unit The Cascades community
- Leadership and development of a 12-person team across Maintenance, Concierge and Resident Services, fostering a culture of collaboration, accountability, and care
- Achievement of financial and operational goals, including budget management, occupancy, and revenue optimization
- Ensure exceptional Resident service delivery, resolving inquiries and concerns with empathy, timeliness, and professionalism
- Build and maintain a connected, engaged community through regular communication, thoughtful events, and personalized touches that enhance daily living
- Prepare and deliver accurate monthly financial and operational reports, identifying opportunities to improve efficiency and service quality
- Maintain a safe, well-kept, and welcoming environment, ensuring compliance with all regulatory, health, and safety standards
- In connection with Head Office teams, support or oversee building presentation, preventative maintenance, and capital planning with a focus on quality and reliability
- Manage vendor relationships and service contracts, ensuring consistent performance and value aligned with Chard’s standards
- Collaborate closely with internal teams, including Development, Marketing, People & Culture and Finance to ensure alignment with company objectives and a seamless resident experience

**What You’ll Bring**
- 5-7 years of progressive experience in residential property management, ideally within a large-scale or amenity-rich rental community
- Experience with new building openings is a strong asset
- A proven track