Automotive Service Advisor

1 week ago

High River, Canada Toyota Dealership Full time

**What We Look For**

High River Toyota is looking to add a motivated Automotive Service Advisor to our team. We are currently located in High River but transitioning to our **new dealership** located in **Okotoks**in the coming year. We are in search for individuals wanting to grow and becoming future leaders with us and the industry.

If honesty, integrity, and superior customer service describe you, if you enjoy working in a fast-paced environment under tight deadlines, then our Toyota Dealership is looking to add you to our team

Two years or more Service Advisor with Toyota experience is preferred. If you are goal oriented and driven with a positive attitude, you're the one for us.

**Job Role/Responsibilities**

The applicant must be able to demonstrate multi-tasking abilities, strong organizational skills, and excellent customer service skills.
- Greet guests in a professional and positive manner
- Transparent and honest service to our guests is paramount
- Proficiency using Microsoft Office programs an asset (Excel, Outlook etc.)
- Accurately submit warranty claims and monitor processes
- Process warranty claims in a timely manner, as each repair order is closed.
- Review and process claims including; returned, rejected, canceled status
- Track each claim until its final resolution
- Maintain warranty receivable schedules
- Outbound calls to Toyota owners with outstanding recalls
- Review repair orders for proper documentation and verifies criteria required by manufacturer are met
- Booking service appointments at the counter and over the phone
- Review service history and accurately identify the guest's servicing needs
- Promote the Toyota brand and Dealership products and services
- Effectively deal with concerns or complaints
- Provide accurate repair estimates for recommended services, communicate and get proper authorization
- Mechanical/Automotive knowledge and ability to communicate between the technicians and guests would be an asset
- PBS Dealer System knowledge is an asset
- Prior Service Advisor experience an asset but willing to train suitable applicant

**Local High River Residents are preferred but not required**

We thank all applicants in advance; however, only those selected for an interview will be contacted. Please submit your resume through Indeed, thank you for your interest

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

**Experience**:

- service advisor: 2 years (preferred)
- customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2025-08-01

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