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Technical Support Specialist
2 weeks ago
We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That's where Greenhouse comes in - from recruiting to on-boarding, we make software to help every company be great at hiring. Greenhouse is looking for a **Technical Support Specialist**to join our team As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You'll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire. Often cited by our users as the "best thing about Greenhouse", Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers' experience with Greenhouse. - This position contributes to our Technical Support team's Pacific time zone coverage with fixed working hou_rs of 2 pm PT - 10 pm PT. PT time zone applicants are preferred._ **Who will love this job**: - **An** **advocate** - you thrive on engaging with our customers, working hard to help them succeed - **A** **problem solver** - you creatively find solutions and discover workarounds using the resources available - **A** **wordsmith** - you communicate clearly, concisely, and with a friendly tone - **A** **helper** - you are friendly and patient, crafting a positive experience for our customers with each interaction - **An** **efficient worker** - you juggle priorities without breaking a sweat, maintaining an excellent level of organization - **A self-motivated individual**- you excel in environments where you have the autonomy to make decisions and take initiative **What you'll do**: - Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution - Expand your knowledge of our products and technical skills via both training and practical experience - Provide recommendations for continuous product and process improvement **You should have**: - Experience using Zendesk, JIRA, Salesforce or other similar software - Excellent problem-solving and analytical skills - Proven perseverance when resolving customer requests - A passion for learning and sharing knowledge with others - Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences - Your own unique talents Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply - Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time._ - For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company._ - #LI-BC1_ **Who we are**: At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn't gone unnoticed. We've won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain's Best Places to Work NYC, Fortune's Great Place to Work (2019 - 2022), and Mogul's Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment. Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure, and exempt employees have unlimited paid time off (PTO). For Ireland-based employees, we offer 25 days' vacation and an employer matching pension
