Spa Manager

**Responsibilities**:

- Develop and manage performance targets and analysis of weekly, monthly and annual goals and strategy to increase retention and satisfaction.
- Develop and implement marketing strategies focused on achieving goals, client acquisition, and internal referrals.
- Ensure the Spa operating procedures and polices are implemented and updated as required.
- Manage the daily operations and liaise with Spa Team Members to ensure cleanliness, maintenance and service standards are upheld.
- Develop and implement Spa promotions and other marketing activities to maximize the Spa’s position in our market.
- Actively recruit, interview, hire, train and evaluate Spa Team Members as required.
- Provides department specific Orientation training to new Spa Team Members.
- Creates and adjusts Spa Team Member schedules to meet customer demands.
- Research and respond to client and Team Member concerns in a diplomatic, professional and timely manner.
- Ensure Team Members complete all paperwork and client forms in a timely manner.
- Model the brand, values, and lifestyle and maintain a professional image at all times.
- Build an effective network within the spa, the Resort and within the local market.
- Sets the standard for retail sales and perform various sales functions as required.
- Be knowledgeable with all product lines, treatments and promotions.
- Conduct pre and/or post shift meetings with Spa Team.
- Maintain adequate product inventory levels and oversee inventory ordering.
- Actively participates in and attends all required meetings.
- Other duties as assigned.

**Professional Qualifications**:

- Completion of post secondary education in related field
- Minimum of 3-5 years management experience in spa, aesthetics, massage or wellness environment

**Personal Qualities**:

- Must be highly organized with a proven track-record of meeting and achieving goals/targets
- Must have excellent diplomacy, communication, interpersonal and team-building skills
- Must be self-motivated and have excellent time management skills
- Must be computer proficient and possess cost control skills
- Must be sales and results oriented
- Must be able to prioritize, multi-task and have creative problem-solving skills
- Solid evidence of community outreach and involvement in health related industries and in-depth understanding of the value of improving health and wellness

If you are a highly organized individual with excellent leadership skills, we would love to hear from you. Join our team as Spa Manager and help us create an exceptional spa experience for our valued guests.

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON L2H 1H4: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Leadership: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person